For manuals & product support, start typing the name of your product here. You can also browse by category and product below.
The charcoal filter should be changed every 2 to 4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.
The charcoal filter removes bad tastes and odours from the water and catches large particles and debris from re-circulating back into the water. The filters do not purify the water. Change them every 2-4 weeks, depending on how many pets use the fountain, to keep the fountain water fresh and clean.
These filters are similar to the ones used in fish tanks. They are safe to use with your pet's drinking water. The organic charcoal used in the filters is made of coconut shells.
The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and odours to improve the taste of the water and catches hair and small particles to keep the water cleaner.
The charcoal filter removes bad tastes and odors from the water and catches large particles and debris from re-circulating back into the water. Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.
No, the filter cannot be rinsed in anything but water. Washing your filter will allow the soap to seep into the pores and this cannot be removed, making the filter unusable and unsafe for your pet.
Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, your pet will probably get used to the fountain very quickly.
Here are a few tips to help encourage your pet to use the fountain.
Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on.
Sometimes water around the fountain is caused by pets drinking. Some pets are prone to spilling. Watch your pet when he drinks to see if this is the cause. If it is, you can purchase a fountain mat or other water-resistant mat to place under the fountain.
Unplug the fountain and plug it into a surge protector.
This black stuff is loose charcoal from the filter and is completely harmless for your pet to drink. The charcoal filter is made of organic coconut shells. Rinse the filter in cold water before placing it in the fountain to prevent this. Some filters may shed more charcoal than others due to differing consistency of charcoal in each batch of filters, so don't be surprised if some filters leave behind more charcoal dust than others.
We recommend cleaning your fountain once a month or more often if you see too much hair, dirt or debris in the bowl. Fountains are top-rack dishwasher safe except for the pump.
You can browse for filters for your fountain in the store. Shop now.
You can program each compartment to open in 2-hour intervals. Set each dial for when you want each compartment to open and allow your pet to eat a meal.
For example, if you feed your pet once a day and he just ate a meal, set the first dial to 24 and the second to 48. The first compartment will open 24 hours from now. If you feed your pet twice a day and he just ate a meal, set the dials to 12 and 24. The first compartment will open in 12 hours.
Setting the time
Setting the first daily feeding time
Set additional feeding times
Remove a programmed feeding time
Suspend feeding (but keep programming)
Press and hold suspend feeding for 7 seconds, then release. The suspend feeding icon will appear in the upper right corner of the clock display. The “:” between the hours and minutes will flash once each second.
Press clock, and the suspend feeding icon will disappear from the clock display.
Set Time & Day
Set Timer 1
Set Timer 2
No, both the 2 meal and 5 meal feeders are recommended to be used with dry food only.
Our modern lifestyles have impacted our dogs and cats. Many pets show some signs of obesity. In order to prevent and control obesity, it is advisable to ration your pet's portions and provide him with some form of physical activity. Interactive feeding toys including Busy Buddy and SlimCat will do just that. They help your pet fight obesity and maintain a healthy weight by encouraging him to work for his food and by rationing his food.
Monday to Friday
10:00 - 22:00
11:00 - 19:00
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
To get the most protection out of your warranty, register your product within 30 days.
By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.
You're browsing our international site. Would you like to visit our US site?