Support

FAQs

  • Microchip Compatibility Checker
  • How does the Passport™ Key work?
  • How do I use the Rechargeable Battery for the Passport™ Pet Door?
  • What do the Passport™ Pet Door indicator lights mean?
  • What does the Reset Button on the Passport™ Pet Door do?
  • What is Low Battery Mode for the Passport™ Pet Door?
  • When will the Passport™ Pet Door wireless card be available?
  • How do I choose the right size pet door?
  • I have an older model pet door and want to replace it with a different pet door.
  • What do the door dimension measurements mean?
  • Where can I find the dimensions for my PetSafe® pet door?
  • Where can I get a replacement flap for my door?
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Installation & Setup

  • How do I install the Passport™ Pet Door in a standard door?
  • Can I install the Passport™ Pet Door in a wall?
  • How do I install the Passport™ Pet Door in a wall?
  • How do I replace the Passport™ Pet Door flap?
  • How do I use the Rechargeable Battery for the Passport™ Pet Door?
  • What do I do if the Passport™ Pet Door pet programming is unsuccessful?
  • What do the Passport™ Pet Door indicator lights mean?
  • What does the Reset Button on the Passport™ Pet Door do?
  • What is Low Battery Mode for the Passport™ Pet Door?
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Troubleshooting

  • How do I use the Rechargeable Battery for the Passport™ Pet Door?
  • The Passport™ Rechargeable Battery Charger is plugged in without the battery but the red light isn’t lit up.
  • The Passport™ Rechargeable Battery is installed in the charging station but the red light is still blinking.
  • What do I do if the Passport™ Pet Door pet programming is unsuccessful?
  • What do the Passport™ Pet Door indicator lights mean?
  • What does the Reset Button on the Passport™ Pet Door do?
  • What is Low Battery Mode for the Passport™ Pet Door?
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Our Commitment to Customer Care

Contact Us +1 800-225-5254

Monday - Friday 10.00 - 22:00
Saturday 11:00 - 19.00

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.


Warranty Info

To get the most protection out of your warranty, register your product within 30 days.

By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.