Support

FAQs

  • Microchip Compatibility Checker
  • How do I choose the right size pet door?
  • Where can I find the dimensions for my PetSafe® pet door?
  • What do the door dimension measurements mean?
  • Where can I get a replacement flap for my door?
  • How do you set the timer on the Microchip Petporte smart flap®?
  • How do I adjust the read range on the Microchip Petporte Smart Flap?
  • Stray cats are getting in even though my Petporte smart flap® is working.
  • The Microchip Petporte smart flap will not scan my cat.
  • The Microchip Petporte smart flap® will not turn on.
  • The Microchip Petporte smart flap® will not work on battery.
  • The green lock is not working for my Microchip Petporte Smart Flap.
  • Microchip Petporte Smart Flap Installation EU AU NZ
  • Microchip Petporte Smart Flap Intro
  • Microchip Petporte Smart Flap TV Interviews
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Our Commitment to Customer Care

Contact Us +1 800-225-5254

Monday - Friday 10.00 - 22:00
Saturday 11:00 - 19.00

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.


Warranty Info

To get the most protection out of your warranty, register your product within 30 days.

By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.