Support

Drinkwell® Platinum Pet Fountain

D2-EU-45 view all SKUs

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FAQs

  • Can I rinse the filter with soap to use it again?
  • Do I need to use a filter with the fountain?
  • How do I clean the fountain?
  • How do I get my pets to drink from the fountain?
  • How do the filters work?
  • How often should I change the filter?
  • The adaptor is warm to the touch.
  • The fountain feels slimy.
  • The fountain is leaking.
  • The fountain is too loud.
  • The fountain stopped working.
  • The motor is not working.
  • The water’s not flowing as much as it used to.
  • There’s black dirt in the bowl.
  • Why do I need to replace the filters?
  • How do I set up the fountain?
  • How often should I clean the fountain?
  • What are the benefits of Drinkwell® fountains?
  • What are the filters made of?
  • Which replacement filter should I use?
  • Drinkwell® Pet Fountain TV Commercial
  • Drinkwell® Pet Fountain TV Interviews
  • Drinkwell® Pet Fountains EU AU NZ JP
  • Drinkwell® Platinum Fountain AU NZ
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Warranty Info

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By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.