The wireless transmitter creates a circular containment area for your pet. The transmitter is at the centre of the circle.
Choose a location for your transmitter that meets the following criteria:
After you have chosen the location for your transmitter, next:
If you wish to adjust the boundary area, you can either adjust the size of the area by adjusting the boundary dial up or down, or you can adjust the location of the boundary area by moving the transmitter within your home.Close
Consider the layout of your garden, its size and the area that you want to create for your pet to enjoy. The wireless fence creates a circular containment area, with the transmitter in the centre of the circle. Make sure the entire pet area lies within your property boundaries. If the boundary zone will be less than 14 metres from the transmitter, place the boundary switch on ‘low’. If the boundary zone will be greater than 14 metres place the boundary switch on ‘high’. Remember that you may also move the transmitter within your home to adjust the location of the containment area as needed.
You can use one of two methods to set up and check your boundary area.
One person should hold the receiver collar at your pet’s neck height with logo side facing away from the transmitter. This person with the collar should walk out into the garden to the edge of the desired containment area. Facing away from the transmitter, hold the receiver collar at the edge of the desired pet area. The second person, should be at the transmitter. Begin with the boundary control dial set to 8, the person at the transmitter should turn the dial down SLOWLY. When the receiver collar starts to beeps, tell the person at the transmitter to stop turning the boundary control dial. Using cell phones to communicate with each other may help to make this process easier. Now your boundary is set. Note the boundary setting on the transmitter for future reference
Measure the shortest distance from the desired boundary zone to the transmitter. Find the distance on the transmitter range chart below and set the boundary switch and boundary control dial. Take the receiver collar to the boundary zone with the receiver collar at your pet’s neck height with logo side facing away from the transmitter. Determine where the receiver collar begins to beep. If the receiver collar beeps before or after the desired boundary zone, return to the transmitter and adjust the boundary control dial. Repeat this process until the receiver collar is beeping at the desired location. Record your settings in your operating guide or next to the transmitter for future reference.Close
Yes. There is no limit to the number of pets you can contain with the containment system. It’s as simple as purchasing an additional (compatible) receiver collar for each pet. You can purchase additional receiver collars online or contact our Customer Care Centre.
Before making any changes to your system, remove the receiver collar from your existing pet(s). When adding pets to new or existing electronic fence systems, check the boundary limits for each receiver collar separately before using on your pet and adjust the transmitter range as necessary.Close
Yes, the receiver can be place on any non-metallic strap. However, you must be able and willing to “punch” two holes in your pet's current collar so that the contact points can be properly inserted. Do not attach a lead to a collar that has a receiver on it. This can cause additional pressure on your pet’s neck through the contact points in the collar.Close
If it is a model with a stimulation level button, press and hold the button down for approximately 20 seconds. For models without this button, take the battery out for about 1 minute or take it to the boundary and activate the collar until it no longer corrects. Make sure that the tab under the battery is lifted, if applicable.Close
Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for your pet’s comfort. Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:
If a rash or sore is found on your pet:
Pets should be at least 6 months old before you start training them to use a containment system.Close
Plug the transmitter into another wall outlet. If the lights don’t come on, contact our Customer Care Centre.Close
When replacing batteries in your receiver collar, please make sure you insert the batteries while standing within 1.5 – 3 metres of the transmitter. If using a receiver collar with multiple levels of stimulation, press and hold the stimulation level button until the LED diminishes before installing the new battery.Close
This is used to reprogram the receiver collar to the transmitter in the event of signal loss, for testing purposes to ensure the receiver and transmitter are communicating and in the event that the receiver collar is not responding as it should be. Remove all receiver collars from all pets before proceeding.
If your receiver collar(s) does not respond, repeat steps 1 - 5. To get the normal boundary settings, dial the boundary control dial toward 8 until the desired boundary settings are established.Close
Drain the battery. Try new batteries if that fails. Replace the receiver if both steps fail.Close
In addition, there are systems that use receiver collars which are specifically designed for small dogs, cats and stubborn dogs. Purchase an extra compatible receiver collar for each additional pet who will use the system. Note that certain systems are not compatible and in-ground and wireless collars are not compatible.Close
The static stimulation is safe and harmless. It is effective enough to get your pet’s attention.Close
No. Containment systems are only effective on pets who wear the receiver collar. Other animals can still enter your garden.Close
Many of our collars and systems are compatible. Check your system for a list of compatible collars below.
Note that wireless collars and transmitters aren't compatible with in-ground systems and collars. You can't add a wireless collar to an existing in-ground system, for example.
|These fence systems||Work with these receivers|
Wireless Pet Containment™ System
Stay+Play Wireless Fence™
Wireless Pet Containment™ System Add-A-Dog® Extra Receiver Collar
Stay+Play Wireless Fence™ Add-A-Dog® Extra Receiver Collar
Stay+Play Wireless Fence™ Stubborn Dog Add-A-Dog® Extra Receiver Collar
|These fence systems||Work with these receivers|
In-Ground Fence™ System
Stubborn Dog In-Ground Fence™ System
Little Dog Deluxe In-Ground Fence™ System
Innotek® Rechargeable In-Ground Pet Fence™ System
Deluxe In-Ground Cat Fence™ System
Ultralight™ Add-A-Dog® Extra Receiver Collar
Stubborn Dog Add-A-Dog® Extra Receiver Collar
Little Dog Add-A-Dog® Extra Receiver Collar
Innotek® Rechargeable Extra Receiver Collar
Deluxe In-Ground Cat Fence™ Extra Receiver Collar
The flags should go just inside of the boundary zone, or along the wire for in-ground fences. To locate the boundary:
If the receiver collar is not activating see “My receiver collar is not providing static stimulation.” If the collar is activating:
This can happen if the static stimulation level is too high. It is best to start on the lowest level of stimulation and increase the levels gradually. To solve your immediate issue, lower the static stimulation level and reassure your pet and offer praise.
Make sure you are in control of the situation when your pet receives his/her first static stimulations (have him/her on a lead attached to a separate, non-metallic collar) and lead him into the pet area and praise him/her. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.Close
All pets are different, so it's important to be patient with yourself and your pet. Some pets may understand the training quickly, and others may take more time. Paying attention to your pet while you are going through the training and having patience will ensure you both enjoy years of freedom and safety.
The goal of phase 1 training is to familiarise your pet with the boundary flags, boundary, tone and stimulation. You will introduce your pet to the tone and the static stimulation and teach your pet where it happens.
Familiarising your pet with the boundary flags
Introducing your pet to the static stimulation
Training sessions should start at 10-15 minutes, gradually increasing to over an hour. Your pet is ready for this step only when he clearly avoids the entire boundary flag line, regardless of any distractions or temptations. During this step, do not leave your pet unattended.
To train your pet to stay within the pet area even with distractions outside of the pet area.
To give your pet free run of the pet area off the lead.
0800 046 14 14
Monday - Friday 08.30 - 17.00 GMT
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
To get the most protection out of your warranty, register your product within 30 days.
By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.
You're browsing our international site. Would you like to visit our US site?