Support

FAQs

  • Where do I place my wireless transmitter?
  • Adjusting the pet area to the desired size on a wireless system.
  • Can I use more than one receiver collar on the system?
  • Can the receiver collar be placed on my pet’s present collar?
  • How do I drain the battery’s energy from the receiver collar?
  • How long can my pet wear the receiver collar?
  • How old should my pet be before I start training?
  • The power and loop lights are off on my transmitter.
  • The receiver is beeping but not providing static stimulation.
  • How do I replace the battery in the receiver collar?
  • Reprogramming your wireless containment system
  • The low battery light is flashing on my receiver and I just replaced the batteries.
  • Will buildings or landscape features (trees, shrubs, sloped garden, etc.) affect the performance of the wireless system?
  • What types of containment system are available?
  • Will static stimulation harm my pet?
  • Will the containment system keep other pets out of my garden?
  • Wireless Pet Containment System
  • Which collars are compatible with which systems?
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Training

  • Where do I put my boundary flags?
  • My pet keeps running through the boundary.
  • My pet reacts strongly to the static stimulation and has become fearful.
  • Getting the proper fit on the receiver collar.
  • Training your pet to a containment system: Step 1: Flag Recognition
  • Training your pet to a containment system: Step 2: Distraction Phase
  • Training your pet to a containment system: Step 3: Unleashed Supervision & Monitoring
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Our Commitment to Customer Care

Contact Us 00 800 18 18 20 20

Monday - Friday 9.30 - 18.00

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Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.


Warranty Info

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By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.