Support

Contact Us - PetSafe

Looking for help with your PetSafe product? Browse our support topics or search for your problem. Couldn't find the answer to your question? We're here to help! Ask us about any PetSafe product by answering a few questions in the form below. We'll email you back as soon as possible.

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We appreciate your questions and concerns. To help us address them quickly, please provide the additional information below.

Our Commitment to Customer Care

Contact Us 00 800 18 18 20 20

Monday - Friday 9.00 - 16.00

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.


Warranty Info

To get the most protection out of your warranty, register your product within 30 days.

By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.

Microchip Checker

Petporte Smart Flap® and Passport™ Cat Flap

The Microchip Petporte Smart Flap® and Passport™ Intelligent Cat Flap are designed to read the most common type of microchip - FDX-B (15 digit). Use our Chip Checker to check compatibility.


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