About Us

Media Contact

For info about Radio Systems Corporation, PetSafe® Brand, interview requests, or marketing materials, contact:

International Media Enquiry
Angela Critchley
International Marketing Director
+44(0) 1257 208948
acritchley@petsafe.net

Our Commitment to Customer Care

Contact Us 0800 046 14 14

Monday - Friday 8.30 to 17.00

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.


Warranty Info

To get the most protection out of your warranty, register your product within 30 days.

By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.

Electronic Collar Manufacturers Association™

As a founding member of the Electronic Collar Manufacturers Association (ECMA), Radio Systems Corporation is proud of its role within this organisation. ECMA was created in March 2004 as a result of increasing awareness from different manufacturers concerning the necessity of regulating their industry.

Members of this association continuously endeavour to improve their products and user guides enabling effective and reliable training while protecting animal welfare.

  • Well trained pets enjoy a better quality of life because they have more freedom to explore their environment in safety.
  • Effective and unobtrusive containment systems protect pets from hazards while allowing them freedom to explore a predetermined safe environment.
  • Humane anti-barking products manage nuisance barking quickly and effectively, enabling dogs to remain in loving households within urban environments.

All ECMA members’ products meet the latest Technical Requirements which enable training while protecting animal welfare. All members’ user guides use the ECMA Code of Practice as a reference providing consistent instructions for effective training techniques while protecting animal welfare.

The Technical Requirements and Code of Practice apply to electronic stimulation, vibration, ultrasonic, sonic and spray collars (remote trainers, anti-bark collars and containment fences), pet tracking systems and any other companion electronic training devices.

ECMA is committed to improving the quality of lives of pets while protecting animal welfare. ECMA welcomes debate of robust scientific evidence with a view to constantly improving the effectiveness and safety of products.

Visit the ECMA website.

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