We do not recommend any of our products be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.Close
Once you have correctly placed the receiver collar on your pet (see your manual or read How do I fit the collar?), it is time to find the stimulation level that is best for him. This is called the Recognition Level. At the right recognition level, you will notice only a slight change in your pet's behavior, such as looking around in curiosity, scratching at his collar, or flicking his ears. Follow these steps to find your pet's Recognition Level.
For collars with static stimulation
For collars with spray stimulation
Make sure there is enough spray in the collar.Close
Typical range is 65-75% of the maximum range due to terrain, weather, buildings, cables, hills/valleys, power lines, etc. If you are in a high-influence area, for example near big radio-emitters or high-power-lines, this can reduce greatly the range. The same can happen if you are on the top of a hill while your dog is in the valley, or vice versa.
If you are experiencing less than 50% range or if these environmental factors have been eliminated:
Probably not, but it depends on how well your dog listens to your commands without the collar on. He may need to wear the collar from time to time for reinforcement.Close
Your pet should be at least 6 months old and be able to recognise basic obedience commands such as ‘sit’ and ‘stay’.Close
While the static stimulation is unpleasant, it is harmless to your pet. Electronic training devices require interaction and training from the owner to achieve the desired results.Close
This very rare incident occurs when the collar is worn longer than designed. We recommend it not be worn more than 12 hours per day. Please discontinue using the collar until the affected area has healed and consult a veterinarian if necessary. This situation is not limited to static stimulation collars; it can happen with any collar your pet wears for too long.Close
0800 046 14 14
Monday - Friday 08.30 to 17.00
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
To get the most protection out of your warranty, register your product within 30 days.
By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.
You're browsing our international site. Would you like to visit our US site?