Support

FAQs

  • What are the feeder components?
  • What do the icons and buttons mean?
  • Does the feeder have to use batteries?
  • The 5-Button Navigation is locked or the buttons don't work.
  • The feeder is dispensing extra meals.
  • The feeder is dispensing food too slowly.
  • The feeder isn't dispensing meals at the right time.
  • The feeder isn't dispensing the right meal sizes or any food at all.
  • The hopper or lid is not fitting properly.
  • The LCD screen is displaying Error Screen F01.
  • The LCD screen is displaying Error Screen F02.
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Our Commitment to Customer Care

Contact Us 0800 046 1414

Monday to Friday
08:30 to 17:00

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.


Warranty Info

To get the most protection out of your warranty, register your product within 30 days.

By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.