Pet Doors Support

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Register your product so you get the most out of your warranty and so we can assist you better if you call in for phone support.

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Our Commitment to Customer Care

Contact Us 86-755-26715353

Monday - Friday 9.30 - 18.00

〒107-0052 東京都港区赤坂2-17-55 

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.

Warranty Info

To get the most protection out of your warranty, register your product within 30 days.

By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.

Microchip Checker

Petporte Smart Flap® & Passport™ Cat Flap

The Microchip Petporte Smart Flap® Cat Flap and Passport™ Intelligent Cat Flap are designed to read the most common type of microchip - FDX-B (15 digit). Use our Chip Checker to check for compatibility.

Replacement Flaps, Tunnel Extensions & Extra Keys

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