Support

Pet Doors - Support

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For manuals & product support, start typing the name of your product here. You can also browse by category and product below.


Register Product

Register your product so you get the most out of your warranty and so we can assist you better if you call in for phone support.

Cat

Passport™ Intelligent Cat Flap Glass Adapter Kit

MPA19-13809

Passport™ Key

PAC19-20560

Passport™ Rechargeable Battery

MPA19-13810

Passport™ Wall Entry Kit

MPA19-13800

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Big Cat/Small Dog

Staywell® 600 Series Replacement Flap

GRP-RF

Staywell® 700 Series Small Tunnel Extension

799WHITE

Petporte Smart Flap® Microchip Cat Flap Extension Tunnel

110WHITE

Petporte Smart Flap® Microchip Cat Flap

100M

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Medium Dog

Staywell® 600 Series Replacement Flap

GRP-RF

Staywell® Original 2 Way Pet Door

775EF

Quick Fit Pet Door

P2-SW-11

Staywell® Aluminium Pet Door

600ML

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Large & Extra Large Dog

Staywell® 600 Series Replacement Flap

GRP-RF

Staywell® Original 2 Way Pet Door

775EF

Quick Fit Pet Door

P2-SW-11

Staywell® Aluminium Pet Door

600ML

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Our Commitment to Customer Care

Contact Us 1800 786 608

Monday - Friday 10.30 - 19.00

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.


Warranty Info

To get the most protection out of your warranty, register your product within 30 days.

By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.

Microchip Checker

Petporte smart flap® & Passport™ Cat Flap

The microchip Petporte smart flap® Cat Flap and Passport™ Intelligent Cat Flap are designed to read the most common type of microchip - FDX-B (15 digit). Use our Chip Checker to check for compatibility.


Replacement Flaps, Tunnel Extensions & Extra Keys


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