When installing an in-ground fence system, lay out the boundary wire around your property. Use your proposed boundary and test the system BEFORE burying the wire or attaching it to an existing fence. This will give you freedom to adjust your wire layout should you need to.
If you must cross underground utilities or buried cables with the boundary wire, do so at a 90-degree angle (perpendicularly). If you have a neighbour with a containment system, keep the boundary wires of your systems at least 1.5 metres apart. It may help to talk to your neighbour about the location of their boundary wire in their garden. If separating the wire by at least 1.5 metres from a neighbouring containment systems wire does not reduce the inconsistent signal, contact our Customer Care Centre.
To twist the boundary wire
Twisting the boundary wire cancels the signal and allows your pet to cross over that area without receiving a static stimulation. When twisting wire, you must be twisting wire that completes the radio signal circuit. This means, there is a wire leading from the transmitter and the wire goes around your garden and returns to the transmitter. You must be twisting portions of the leading and returning wires together in order to cancel the signal in that area. Plastic or metal piping will not cancel the signal. Twist the boundary wire 30 times per metre to cancel the signal.
To splice or repair the boundary wire
If you need additional boundary wire to expand your wire loop, you will need to splice the wires together. Since wire breaks tend to occur at splices, it is helpful to note the locations of all splices for future reference. We also recommend that you create waterproof splices using gel-filled splicing caps. These are available for purchase online or by contacting our Customer Care Centre. They are also included in current in-ground containment systems.
To create a splice or repair wire
If it is a model with a stimulation level button, press and hold the button down for approximately 20 seconds. For models without this button, take the battery out for about 1 minute or take it to the boundary and activate the collar until it no longer corrects. Make sure that the tab under the battery is lifted, if applicable.Close
Before you begin splicing wire, it will be helpful to you to take note the locations of all splices for future reference. If you ever have a wire break, these most often happen at a splice and it will be helpful to you to be able to find your splices easily if this ever happens.
It will also be helpful to make your splices waterproof. Gel-filled splices are available at most hardware stores and are included in your original containment system. To make a splice:
Yes. There is no limit to the number of pets you can contain with the containment system. It’s as simple as purchasing an additional (compatible) receiver collar for each pet. You can purchase additional receiver collars online or contact our Customer Care Centre.
Before making any changes to your system, remove the receiver collar from your existing pet(s). When adding pets to new or existing electronic fence systems, check the boundary limits for each receiver collar separately before using on your pet and adjust the transmitter range as necessary.Close
Yes, the receiver can be place on any non-metallic strap. However, you must be able and willing to “punch” two holes in your pet's current collar so that the contact points can be properly inserted. Do not attach a lead to a collar that has a receiver on it. This can cause additional pressure on your pet’s neck through the contact points in the collar.Close
We recommend burying the wire about 2.5 cm deep. The wire needs to be able to send the signal out to the collar.
You can leave the boundary wire above ground or even attach it to an existing fence, but it is not recommended due to the potential for damage to the wire. We do recommend that you bury the wire or place it in a protective casing like a water hose but the system will work with the exposed and wire above ground. The boundary wire is buried so that it is not accidentally tripped over, cut, or damaged. Use care when using a lawn mower or weed trimmer or when digging near the boundary wire to prevent damage. It can be attached to any fence including a metal fence as long as it is galvanised. When attaching the boundary wire to the fence, be careful not to sever the wire.Close
You have a few options for working with a driveway as a part of your containment system.
If your driveway is concrete, you can place the boundary wire in a convenient expansion joint or create a groove using a circular saw and masonry blade.
If you do not wish to cut your driveway and an expansion joint is not an option, you may want to consider using a double loop layout. You may also want to reconsider your layout and avoid the driveway as part of your containment area.
Gravel or Dirt Driveway
If your drive is gravel or dirt, you can run the boundary wire through a PVC pipe or section of water hose to protect the boundary wire. Then bury the pipe or hose and wire.
This is dependent on the layout you have planned, soil conditions, the tools you are using, amount of wire buried, etc. The majority of the time involved in installing your system is in burying the wire. This is typically considered a weekend project; it can be completed in about a day. It's very helpful to have someone to help you plan, layout and install the system.Close
This can happen if the static stimulation level is too high. It is best to start on the lowest level of stimulation and increase the levels gradually. To solve your immediate issue, lower the static stimulation level and reassure your pet and offer praise.
Make sure you are in control of the situation when your pet receives his/her first static stimulations (have him/her on a lead attached to a separate, non-metallic collar) and lead him into the pet area and praise him/her. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.Close
The system test is used to determine the cause of system problems that have not been addressed elsewhere in this guide. You will need a piece of Boundary Wire greater than 4.5 m long with 1 cm of insulation removed from each end to use as a test loop wire. Make a note of your Boundary Control Switch setting, Boundary Width Control knob setting, and Receiver Collar setting before beginning the System Test. Follow the steps below to perform the system test:
Plug the transmitter into another wall outlet. If the lights don’t come on, contact our Customer Care Centre.Close
A double loop is a type of wire layout which gives you the option to establish a boundary when you do not want to contain your whole property, or to allow for a place for your pet to safely cross.
The ideal distance for your boundary is between 1.5 to 3 metres, depending on the available garden distance. The higher the width, the greater the distance between your pet’s safe area and the end of the boundary. Keep this as high as possible, so you will have fewer problems keeping your dog in the garden. Please keep in mind that good training is always needed.Close
In addition, there are systems that use receiver collars which are specifically designed for small dogs, cats and stubborn dogs. Purchase an extra compatible receiver collar for each additional pet who will use the system. Note that certain systems are not compatible and in-ground and wireless collars are not compatible.Close
The flags should go just inside of the boundary zone, or along the wire for in-ground fences. To locate the boundary:
The static stimulation is safe and harmless. It is effective enough to get your pet’s attention.Close
No. Containment systems are only effective on pets who wear the receiver collar. Other animals can still enter your garden.Close
Each In-Ground Fence™ System comes with 152 metres of boundary wire, which is enough to cover most layouts for a 1/3 acre (13 ares) garden. If your garden is larger than 1/3 acre or you want to customise pet-free zones within the containment area, you can purchase additional Boundary Wire & Flag Kits.
Enter your garden size to see how much wire you’ll need to install your fence.
Quick Wire Length Reference Guide
|Area Size||Amount of Wire|
|1/4 acre||126 metres|
|1/3 acre||146 metres|
|1/2 acre||180 metres|
|1 acre||255 metres|
|2 acres||360 metres|
|5 acres||569 metres|
All pets are different, so it's important to be patient with yourself and your pet. Some pets may understand the training quickly, and others may take more time. Paying attention to your pet while you are going through the training and having patience will ensure you both enjoy years of freedom and safety.
The goal of phase 1 training is to familiarise your pet with the boundary flags, boundary, tone and stimulation. You will introduce your pet to the tone and the static stimulation and teach your pet where it happens.
Familiarising your pet with the boundary flags
Introducing your pet to the static stimulation
Training sessions should start at 10-15 minutes, gradually increasing to over an hour. Your pet is ready for this step only when he clearly avoids the entire boundary flag line, regardless of any distractions or temptations. During this step, do not leave your pet unattended.
To train your pet to stay within the pet area even with distractions outside of the pet area.
To give your pet free run of the pet area off the lead.
Pets should be at least 6 months old before you start training them to use a containment system.Close
If the receiver collar is not activating see “My receiver collar is not providing static stimulation.” If the collar is activating:
Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for your pet’s comfort. Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:
If a rash or sore is found on your pet:
0800 543 054
Monday - Friday 10.30 - 19.00
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
To get the most protection out of your warranty, register your product within 30 days.
By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.
You're browsing our international site. Would you like to visit our US site?