Support

Staywell® 300, 400, 500 Series Tunnel Extension

310WHITE

FAQs

  • How do I choose the right size pet door?
  • Where can I find the dimensions for my PetSafe® pet door?
  • What do the door dimension measurements mean?
  • I have an older model pet door and want to replace it with a different pet door.
  • The lock will not drop down when I put the collar key on the tunnel for the 400 Series Deluxe Magnetic 4-Way Locking Cat Flap.
  • How do I programme or delete my cat’s collar key for the 500 Series Deluxe Infra-Red Cat Flap?
  • How far away does my cat have to be for the key to activate the lock for the 500 Series Deluxe Infra-Red Cat Flap?
  • The door will not recognise the collar key for the 500 Series Deluxe Infra-Red Cat Flap.
back to top

Our Commitment to Customer Care

Contact Us 0800 543 054

Monday to Friday
10:30 - 19:00

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.