Support

FAQs

  • Microchip Compatibility Checker
  • How do I choose the right size pet door?
  • Where can I find the dimensions for my PetSafe® pet door?
  • What do the door dimension measurements mean?
  • Where can I get a replacement flap for my door?
  • How do you set the timer on the Microchip Petporte smart flap®?
  • How do I adjust the read range on the Microchip Petporte Smart Flap?
  • Stray cats are getting in even though my Petporte smart flap® is working.
  • The Microchip Petporte smart flap will not scan my cat.
  • The Microchip Petporte smart flap® will not turn on.
  • The Microchip Petporte smart flap® will not work on battery.
  • The green lock is not working for my Microchip Petporte Smart Flap.
  • Installing the Petporte smart flap® Microchip Cat Flap (EU/AU/NZ)
  • Introducting the Petporte smart flap® Microchip Cat Flap (EU)
  • Petporte smart flap® Microchip Cat Flap TV Interviews (EU)
back to top

Our Commitment to Customer Care

Contact Us Hallmark S.A.
511 365 5659

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.