Innotek® Spray Bark Control Collar

FAQs

• Will this product work for my dog?

  Having trouble with this product? Let us help! Our Customer Care team would be happy to help you solve any issues or answer any questions you have. We're committed to finding the right barking solution for you and your dog.

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• Does the spray need to hit my dog’s nose?

  No. The spray is very fine and simple creates mist in the region of the nose/muzzle. The action of gentle burst of spray interrupts a dog's barking and distracts them from the focus of their bark.

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• The spray bark collar doesn't activate when my dog barks.

  If your bark collar isn't activating or spraying when your dog barks, there may be a few contributing factors related to the actual collar. Check to see if:

  • The spray collar or device is turned on.
  • The battery in the unit is good and installed properly.
  • The collar is fully filled with spray.
  • The spray nozzle points toward your dog’s nose/muzzle.
  • Your dog’s fur is blocking the spray. Trim the fur around your dog’s neck. Do not shave the fur, as this could cause irritation or excessive pressure on your dog’s neck.
  • The collar fit is snug but not too tight. The collar should be high on your pet's neck near the ears and centered under your dog’s throat. You may need to tighten the collar to ensure that it is close enough to sense your dog's bark.
  • Sometimes air can get trapped in the collar, which will impede the spray to make enough pressure to come out, or the air can be blocking the outlet valve. To remove trapped air, empty the collar of all spray by pressing down into the spray inlet-valve (where you would normally fill it) with a small screwdriver or old pen. Keep your face away from the spray and watch for the small black washer, as it can sometimes fall out.
  • All of the spray should now come out. Continue to press until empty. It should take 5-15 seconds to release any air blocked inside.
  • Give the collar a couple of taps on a hard surface to mix everything. Press again with a small screwdriver in case there is anything left.
  • Refill the collar. Turn it on and test again.
  • The spray has dried up. If you have not used the system for a longer period, sometimes the spray can dry in the outlet valve. To resolve this, hold the collar under warm water (max. 35-40 degrees Celsius) for a few minutes. This should make the spray fluid again. Dry thoroughly afterwards.
  • If you feel that the fit of the collar is good, you've tried the steps above and the spray bark still does not spray, there may be a more complex issue with your collar. Contact our Customer Care Centre.

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• The spray bark collar leaks.

  If the spray is leaking around fill-up valve, hold the can upright and press firmly to create a good seal while filling. Also, check to make sure the black rubber washer is still in place. If the spray is leaking from the seams of the casing of the collar, please contact our Customer Care Centre.

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• The spray bark collar stopped working.

  If your spray collar has been functioning and suddenly stopped working, check the following:

  • Make sure spray device is turned on.
  • Make sure that the battery is good and installed properly.
  • Make sure the device is completely filled with spray.
  • Make sure the device was not dropped or submerged in water.
  • Make sure the device has not been chewed by your dog.
  • Make sure to turn the device off when not in use.
  • Check the fit of the collar on your pet. The collar should be snug and fit high around your dog’s ears and be centered under your dog's throat.

  If you try each of these items and they all check out, you may have a more complex issue with your collar. Contact our Customer Care Centre for more troubleshooting help.

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• How do I fit the collar?
  • Check the tightness of the receiver collar by inserting one finger between the collar and your pet’s neck. The fit should be snug but not constricting.
  • Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the receiver collar.
  • If the collar strap is too long, you can trim the collar. Mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows a thick winter coat. Remove the receiver collar from your pet and cut off the excess.
  • If your receiver has a nylon strap, seal the edge of the cut collar by applying a flame along the frayed edge.
  • If your dog has long fur, trim the fur on your pet's neck with scissors. Never shave your dog's neck.

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