Shipping Policy

We want to ensure you get the right product at the right time for the right price. After your order has been confirmed, processed and shipped, you’ll receive an email with your delivery information and tracking number.

PetSafe® brand offers quick and reliable delivery to any location in Australia.

Please notify PetSafe® brand via phone or in writing of shortages or damage within 24 hours of receiving your shipment.

Tel: 1800 786 608

Shipping FAQs

What forms of payment do you accept?
We accept Visa, MasterCard, and PayPal. Note that your bill will say "Luzern-PetSafe."

How much is shipping?
We offer a flat shipping rate of $12.99 on all items.

What’s your return policy?
For more information regarding our Returns & Replacements policy, contact our Customer Care team at 1 800 786 608 or read our full returns policy.

Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. You’ll also see the “Secured by Thawte” icon at the payment step, which means our site has passed the daily Thawte security scan.