Support

FAQs

  • Microchip Compatibility Checker
  • How does the Passport™ Key work?
  • How do I use the Rechargeable Battery for the Passport™ Pet Door?
  • What do the Passport™ Pet Door indicator lights mean?
  • What does the Reset Button on the Passport™ Pet Door do?
  • What is Low Battery Mode for the Passport™ Pet Door?
  • When will the Passport™ Pet Door wireless card be available?
  • How do I choose the right size pet door?
  • I have an older model pet door and want to replace it with a different pet door.
  • What do the door dimension measurements mean?
  • Where can I find the dimensions for my PetSafe® pet door?
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Installation & Setup

  • How do I install the Passport™ Pet Door in a standard door?
  • Can I install the Passport™ Pet Door in a wall?
  • How do I install the Passport™ Pet Door in a wall?
  • How do I replace the Passport™ Pet Door flap?
  • How do I use the Rechargeable Battery for the Passport™ Pet Door?
  • What do I do if the Passport™ Pet Door pet programming is unsuccessful?
  • What do the Passport™ Pet Door indicator lights mean?
  • What does the Reset Button on the Passport™ Pet Door do?
  • What is Low Battery Mode for the Passport™ Pet Door?
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Troubleshooting

  • How do I use the Rechargeable Battery for the Passport™ Pet Door?
  • The Passport™ Rechargeable Battery Charger is plugged in without the battery but the red light isn’t lit up.
  • The Passport™ Rechargeable Battery is installed in the charging station but the red light is still blinking.
  • What do I do if the Passport™ Pet Door pet programming is unsuccessful?
  • What do the Passport™ Pet Door indicator lights mean?
  • What does the Reset Button on the Passport™ Pet Door do?
  • What is Low Battery Mode for the Passport™ Pet Door?
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Contact Us 800-457-3911

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Saturday
09:00 - 17:00

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Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.