Due to the global impact of COVID-19 and increased order volume, delivery times may be longer than usual. Our warehouse team is working hard to continue to serve our customers while ensuring their own personal health and safety. We appreciate your support, patience and understanding during this rapidly changing environment.
We want to ensure you get the right product at the right time for the right price. After your order has been confirmed, processed and shipped, you’ll receive an email with your delivery information and tracking number.
All online orders are processed the following business day. Add 1-3 business days to your shipping estimate for total estimated delivery time.
Please notify PetSafe® Brand via phone or in writing of shortages or damage within 24 hours of receiving your shipment. Visit our Contact Us page for details
UK: 0800 046 1414
Rest of EU: 00800 1818 2020
Where do you ship from?
We ship from our warehouse in the Netherlands. Please note that all shipments to destinations outside of the EU may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Please refer to your customs department for guidance.
What’s your return policy?
If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt of your order for a product price refund. Return shipping fees won't be refunded. Read our full return policy.
Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. You’ll also see the “Secured by Thawte” icon at the payment step, which means our site has passed the daily Thawte security scan.
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