Stubborn Dog In-Ground Fence™ System

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FAQs

I found a lost pet with one of your collars on. Is there a way to locate the owner?

It can be very concerning to find a lost pet and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Please contact your local authorities to understand what services are available in your area to help locate the owner.
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Can I attach a lead to the bark control collar?

No. A lead can result in putting more pressure on receiver and pulling too tightly against your pet's neck. Attach a lead to a separate, non-metallic collar, making sure the extra collar does not put pressure on the contact points.
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Can the receiver collar be placed on my pet’s present collar?

Yes, the receiver can be place on any non-metallic strap. However, you must be able and willing to “punch” two holes in your pet's current collar so that the contact points can be properly inserted. Do not attach a lead to a collar that has a receiver on it. This can cause additional pressure on your pet’s neck through the contact points in the collar.
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How old should my pet be before I start training?

Pets should be at least 6 months old before you start training them to use a containment system.
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Where do I put my boundary flags?
The flags should go just inside of the boundary zone, or along the wire for in-ground fences. To locate the boundary:
1. Remove the receiver collar from your pet and ensure it is on.
2. Hold the test light to the receiver collar contact points and walk into your garden.
3. Hold the collar and test light at the level of your pet's height.
4. Walk towards the warning zone until the receiver collar beeps and the test light tool illuminates. The higher the level of stimulation of the receiver collar, the brighter the light with flash. If you cannot see the light flash, increase the level of stimulation of the collar for the purpose of determining boundary flag location only.
5. Place a boundary flag in the ground at the location where you hear the beep and see the light of the test light tool flash.
6. Walk back into the pet area until the beeping stops.
7. Repeat this process around your garden, placing flags every 3 metres until the containment area is fully marked with flags.
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Will static stimulation harm my pet?

The static stimulation is safe and harmless. It is effective enough to get your pet’s attention.
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Do I have to bury the wire? If so, how deep?

We recommend burying the wire about 2.5 cm deep. The wire needs to be able to send the signal out to the collar.

You can leave the boundary wire above ground or even attach it to an existing fence, but it is not recommended due to the potential for damage to the wire. We do recommend that you bury the wire or place it in a protective casing like a water hose but the system will work with the exposed and wire above ground. The boundary wire is buried so that it is not accidentally tripped over, cut, or damaged. Use care when using a lawn mower or weed trimmer or when digging near the boundary wire to prevent damage. It can be attached to any fence including a metal fence as long as it is galvanised. When attaching the boundary wire to the fence, be careful not to sever the wire.
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Can I use more than one receiver collar on the system?

Yes. There is no limit to the number of pets you can contain with the containment system. It’s as simple as purchasing an additional (compatible) receiver collar for each pet. You can purchase additional receiver collars online or contact our Customer Care Centre.

Before making any changes to your system, remove the receiver collar from your existing pet(s). When adding pets to new or existing electronic fence systems, check the boundary limits for each receiver collar separately before using on your pet and adjust the transmitter range as necessary.
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How do I run the wire over my driveway?
You have a few options for working with a driveway as a part of your containment system.

Concrete Driveway

If your driveway is concrete, you can place the boundary wire in a convenient expansion joint or create a groove using a circular saw and masonry blade.
- Clean out the expansion joint or groove.
- Place the boundary wire in the groove
- Cover the wire with an appropriate water proofing compound.
- It may help to you to use landscape staples or half of a small piece of PVC pipe or water hose to protect the wire on either side of the driveway or sidewalk. This will ensure that the wire isn't cut during activities such as weed trimming or mowing near the driveway.
If you do not wish to cut your driveway and an expansion joint is not an option, you may want to consider using a double loop layout. You may also want to reconsider your layout and avoid the driveway as part of your containment area.

Gravel or Dirt Driveway

If your drive is gravel or dirt, you can run the boundary wire through a PVC pipe or section of water hose to protect the boundary wire. Then bury the pipe or hose and wire.

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I have a break in my wire. How do I find it?
1. Locate your original splice(s) and verify they have a good, solid connection.
2. Check your garden to determine any possible damage to the boundary wire (recent digging, aerating, or rodent burrowing near the boundary wire).
3. Unplug the transmitter.
4. Connect both ends of your twisted Boundary wire to one boundary wire terminal.
5. Measure and cut a test wire which is half the length of your total boundary wire footage.
6. Connect one end of test wire to the other boundary wire terminal.
7. Locate the halfway point of your boundary and cut the boundary wire.
8. Splice the other end of the test wire to either side of your boundary wire where you cut it in half.
9. Plug in the transmitter and check the loop indicator light. If the light is on, you can assume the break is in the other half of the boundary wire.
10. If the light did not come on, you may assume there is a break in this portion of the boundary wire. However, there is a small chance of having more than one break in your system. Be sure to check both halves of your entire loop.
11. Replace the damaged boundary wire with new boundary wire.
12. Reconnect the boundary wire to the transmitter.
13. Check the loop indicator light. If the light is on, test the system with the receiver collar.
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How long will it take me to install an in-ground fence?

This is dependent on the layout you have planned, soil conditions, the tools you are using, amount of wire buried, etc. The majority of the time involved in installing your system is in burying the wire. This is typically considered a weekend project; it can be completed in about a day. It's very helpful to have someone to help you plan, layout and install the system.
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What is the double loop layout and why do I need to do it?
A double loop is a type of wire layout which gives you the option to establish a boundary when you do not want to contain your whole property, or to allow for a place for your pet to safely cross.
1. First, run the wire around the perimeter.
2. When you get to the end, make a U-turn with your wire and backtrack around the coverage area.
3. Be sure to keep the wire at least 1.5 M apart where you want signal. When you want to cancel the signal, bring the wires together and twist them 30 times per meter.
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