You will need to work with your dog while using the Treat & Train™. Immediate reward for positive behaviour is crucial to the training process.Close
Replacement targets and remotes are available for purchase through our Customer Care Centre.Close
For multi-dog households, we recommend training one dog at a time.Close
In certain situations, it might be possible for the Treat & Train™ to cause limited interference. If you’re experiencing any sort of signal interference while using your Treat & Train, please try the following steps:
The Treat & Train™ Remote Reward Dog Trainer has only been tested for use with dogs. Because different species learn in different ways, you may wish to consult with a qualified professional animal behaviourist for further assistance with pets other than dogs.Close
No, there is not a collar is used with this training tool.Close
Yes, the Treat & Train™ does come with a product warranty. Please visit the Warranty Information page to learn more.Close
You control when treats are dispensed by pressing a button on the hand-held remote.Close
The system works by rewarding desired behaviours and redirecting your dog’s focus away from actions such as barking, jumping or begging. The system can also be used to train your dog to obey commands such as down/stay, coming when called and agility skills such as contacts, place and go-outs.Close
Every dog is different in how they learn. Some dogs will quickly take to training while others require more patience. Most people are able to train their dog in just a few weeks.Close
Puppies can start training with the Treat & Train™ as soon as they are fully weaned from their mothers and can eat dry kibble.Close
No. The Treat & Train™ should not be left outdoors after training or submersed in pools, lakes or other bodies of water.Close
Check the batteries. Ensure that the four 4 D-cell alkaline batteries in the base and the one (1) 12v alkaline battery (23A) in the hand-held remote are charged. Try different batteries from another package. Check that the remote and base are on the same channel settings. Test your kibble/treats to see that it freely passes through the disk opening. If using semi-moist treats, try using a dry treat or kibble.Close
Check that the food bin within the treat dispenser has at least one cup of kibble/treats. The unit will not function properly without enough kibble.
Make sure the kibble disc used with your treat and train is the appropriate size. If the kibble or treats will not fit through the disc holes, treats cannot be dispensed.
If using semi-moist treats, try a dry treat or kibble. Some semi-moist treats could be too moist and stick to each other which prevents to food disc from delivering a treat reliably.
Yes, the Treat & Train™ is portable and can be used in gardens, parks or other outdoor areas where you wish to work on your dog’s training.Close
Set up is very easy! Simply insert batteries into the base and remote, select the channel of operation, find and insert the disc that fits the kibble you’ll be using and load the food bin with 200ml - 500ml of treats or food. The control panel has advanced settings you won’t need until later in down/stay training. Be sure to review the set up steps in the quick start guide before using your Treat & Train™.Close
The Treat & Train™ is fairly rugged and can withstand moderate amounts of pawing and nudging. When using the Treat & Train™, you will specifically reward your dog when he is standing with all four feet on the floor and avoid rewarding him for pawing the food dispenser. As a result, all dogs being formally trained with the Treat & Train™ learn to receive treats without pawing the machine. Dogs not yet trained, however, may try to open the food dispenser. As long as the behaviour of pawing or nudging the machine is not rewarded, this behaviour will eventually disappear.Close
Call or email our Customer Care Centre! Our product experts are happy to assist you and your dog with any questions or concerns you may have with your Treat & Train™.Close
The Treat & Train™ is a scientifically proven approach to training dogs based on positive reinforcement. Using this unique remote-controlled reward system, dogs learn to behave at home or perform better in competition.Close
The base uses 4 D-cell alkaline batteries (not included). The remote uses one (1) 12v alkaline battery (23A) (included with your unit). Battery life will vary depending many factors, but the batteries will typically last about 6 months.Close
The Treat & Train™ requires dry dog food, dry treats or semi-moist treats that fit through the food disc holes on either the large or small-sized kibble disc. Round or oval-shaped treats or food of a uniform size work best.Close
00 800 1818 2020
Monday to Friday
09:30 - 18:00
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