Return Information

Returning Your Purchase

This policy applies to products purchased directly from For purchases made through other online or store retailers, please contact the retailer directly for their specific return policy.

No Quibble Returns

We accept ‘No Quibble Returns’ within 30 calendar days of receipt of your order. You will be refunded the price of the product including VAT, provided that the item is received back to our warehouse intact and in a resalable condition. Shipping costs won't be refunded. You'll be responsible for charges or costs associated with returning the product back to PetSafe. Please follow the Returns Procedure outlined below.

Faulty/Defective Product

PetSafe® brand is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. If you have a faulty product and it is still within its warranty period, we offer the choice of a suitable replacement if one is available or a full product refund including VAT. PetSafe® brand reserves the right to refund the purchase price of the product along with the original freight cost. We regret we are unable to ship advance replacements. Please follow returns procedure outlined below.

Returns Procedure


Your return is subject to the following: