275 m Deluxe Remote Spray Trainer

FAQs

• Can I use the remote trainer on aggressive dogs or use it to stop a dog from being aggressive?

  We do not recommend any of our products be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.

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• Finding the best stimulation level

  Once you have correctly placed the receiver collar on your pet (see your manual or read How do I fit the collar?), it is time to find the stimulation level that is best for him. This is called the Recognition Level. At the right recognition level, you will notice only a slight change in your pet's behavior, such as looking around in curiosity, scratching at his collar, or flicking his ears. Follow these steps to find your pet's Recognition Level.

  1. Make sure the collar is delivering static stimulation by using the test light tool. If the test light tool doesn’t light up, see The test light does not come on when I press a button on the remote.
  2. Starting at the lowest level of stimulation, press the stimulation button continuously for 1 to 2 seconds.
  3. If your pet shows no reaction, repeat the stimulation level several times before moving up to the next stimulation level and repeating step 1.
  4. YOUR PET SHOULD NOT VOCALISE OR PANIC WHEN RECEIVING STIMULATION. If this happens, the stimulation level is too high. Go back to a lower stimulation level and repeat the process.
  5. Move up through the stimulation levels until your pet reliably responds to the stimulation but does not vocalize or panic.
  6. If you have tried the highest level of stimulation and your pet continues to show no response, check the fit of the collar or trim your pet’s fur where the contact points touch skin (read more about collar fit). Then go back to step 1 and repeat the process.
  7. If the stimulation is working but your dog is not responding, follow the steps under My dog is not responding to the remote trainer. If after completing all of these steps your dog still does not indicate he is feeling the stimulation, please contact our Customer Care Centre.

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• General training tips
  • Eliminate one misbehaviour or teach one obedience command at a time. If you move too fast with training, your pet may become confused.
  • Be consistent. Communicate with your pet using the remote trainer every time he misbehaves.
  • Unless you can supervise him, it is recommended that you restrict your pet from situations in which he has a history of misbehaving. However, setting up a situation as a training session can dramatically improve your chances of success.
  • If your pet reacts to the tones by hiding or acting fearful, redirect his attention to a simple and appropriate behavior, such as the sit command.
  • Pets should be at least 6 months old before using the Trainer.
  • Only let responsible family members use the Trainer. It is not a toy.
  • Other pets in hearing range will be affected by the training tones. Therefore, training sessions should be conducted out of hearing range of other pets.
  • Never use the Remote Trainer to correct or eliminate any form of aggressive behaviour. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.

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• How do I train my dog?

  Download this guide or watch this video.

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• I have installed a new battery or charged the components, and the collar does not work.
  • Be sure that collar and remote are correctly charged and/or have batteries with enough charge.
  • Check if the collar and remote are still synchronised, or just as a precaution, follow the procedure anyway. Check your manual for instructions on synchronising for your specific product.
  • Remove the battery from the collar and press a button on the remote to give a stimulation. Then reinsert the battery and try again. The system needs to be synchronised for this to work.

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• My dog is not responding to the remote trainer.
  • Verify collar is turned on.
  • Check batteries or check battery charge of collar and transmitter.
  • Check the stimulation on the collar with the test light tool (for collars with static stimulation).
  • Ensure proper collar fit. Place the receiver on dog's neck close to the ears. Fit should be snug, allowing 1 finger to fit between the end of the contact point and the dog's neck.
  • Make sure the collar is set to the right stimulation level or mode.
  • Make sure the transmitter is set to the right stimulation level or mode. Maybe a mode has been chosen for more than 1 dog, while you only have 1 dog/collar synchronised.
  • Increase the stimulation level. You can use the Boost button if your system has one.
  • Synchronise collar and transmitter if necessary.
  • Your dog may have become used to the stimulation. Stop using the collar for a few weeks, or switch to tone mode if your collar has this feature.
  • Make sure your dog is within range of the system. Test the system standing very close to your dog, then gradually increase the distance to find the system’s maximum range in that location.
  • If your dog is not responding but the collar is working, repeat training steps. Some dogs benefit from an occasional reminder lesson.
  • If there was a specific incident when your dog failed to respond to the trainer, consider the situation. Was there a distraction, such as a rabbit running by or a barking dog? You might need to use a higher level of stimulation in these cases, and you can use lower levels when your dog is more relaxed or less distracted.

  For collars with static stimulation

  • Make sure the contact probes are making skin contact. This is where the static stimulation is delivered.
  • Trim your dog's fur where the contact points touch the neck. Do not shave your dog’s fur.
  • Purchase long contact points or use the ones included with your system if applicable.

  For collars with spray stimulation

  Make sure there is enough spray in the collar.

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• My remote trainer has reduced range.

  Typical range is 65-75% of the maximum range due to terrain, weather, buildings, cables, hills/valleys, power lines, etc. If you are in a high-influence area, for example near big radio-emitters or high-power-lines, this can reduce greatly the range. The same can happen if you are on the top of a hill while your dog is in the valley, or vice versa.

  If you are experiencing less than 50% range or if these environmental factors have been eliminated:

  • Try your trainer in a different area.
  • Replace the batteries, or if they are rechargeable, ensure the collar and transmitter are charged.
  • Ensure the remote transmitter and the collar are correctly synchronised.
  • If your remote has an antenna that can be screwed on, make sure it is tight.

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• Once my pet is trained and has been obeying my commands, will he have to continue to wear the receiver?

  Probably not, but it depends on how well your dog listens to your commands without the collar on. He may need to wear the collar from time to time for reinforcement.

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• The test light does not come on when I press a button on the remote.
  • Be sure that collar and remote are correctly charged and/or have batteries with enough charge.
  • Be sure the test light is connected correctly to both prongs.
  • Increase the stimulation level by one. On low levels, the light will only glow a bit, so it can be hard to see.

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• What age does my dog need to be before I can start using the remote trainer?

  Your pet should be at least 6 months old and be able to recognise basic obedience commands such as ‘sit’ and ‘stay’.

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• Does the spray need to hit the dog’s nose?

  No. The spray is very fine and simply creates a mist in the region of the snout.

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• Is the spray harmful?

  The spray is not harmful. The burst of spray distracts or interrupts your dog's pattern of behaviour. Spray is available in citronella scent or unscented refill cans. Some dogs find one scent to be slightly more unpleasant than another and this can make fast training at times or you, as the owner, may have a preference. Regardless of the scent, the spray dissipates quickly and is safe for humans and pets.

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• My collar is not responding to the transmitter.
  • If the collar takes batteries, try replacing the batteries.
  • If the collar is rechargeable - ensure the collar is fully charged and is making a good connection with the power cord when charging.
  • Verify the collar has been turned on.
  • Occasionally, the collar and transmitter need to be synchronised. Check your manual for instructions on synchronising for your specific product.
  • If it is still not responding, please contact our Customer Care Centre.

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• My spray product does not spray anymore.
  1. Make sure the unit is turned on.
  2. Be sure that the collar and remote are correctly charged and/or have batteries with enough charge.
  3. Make sure there is enough spray in the collar.
  4. If your collar is equipped with a counter (Spray Trainer), check if it needs to be reset.
  5. If you have not used the system for a longer period, sometimes the spray can dry in the outlet valve. To resolve this, hold the collar under warm water (max. 35-40 degrees Celsius) for a few minutes. This should make the spray fluid again. Dry thoroughly afterwards.
  6. Sometimes air can get trapped in the collar, which will impede the spray to make enough pressure to come out, or the air can be blocking the outlet valve. To remove trapped air:
     • Empty the collar of all spray by pressing down into the spray inlet-valve (where you would normally fill it) with a small screwdriver or old pen. Keep your face away from the spray and watch for the small black washer, as it can sometimes fall out.
     • All of the spray should now come out. Continue to press until empty. It should take 5-15 seconds to release any air blocked inside.
     • Give the collar a couple of taps on a hard surface to mix everything. Press again with a small screwdriver in case there is anything left.
     • Refill the collar. Turn it on and test again.
     • For the SSSCat™ Spray Deterrent Kit: Turn the unit off. Remove the motion detector from the refill can. Turn on the device. Wait 30 seconds. Pass your hand in front of the device. If you hear a click, put the motion detector back in the can. Then if it still won’t work, contact the Customer Care Centre for a replacement.

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• The spray leaks when filling.
  • Make sure to hold the spray can upright, not at an angle, to create a good seal around spray nozzle.
  • Press firmly on the spray can to help create a good seal.
  • Make sure the black rubber washer is still in place around the filler-hole in the middle.
  • If the unit still leaks, please contact Customer Care.

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• The spray nozzle is clogged.

  Gently clean around the spray nozzle with a damp cloth and dry thoroughly.

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