Containment Systems - Support

1. The proper fit and placement of your receiver collar is important for effective training. The contact points must have direct contact with your pets skin on the underside of their neck. To ensure a proper fit, please follow these steps:
2. Make sure that the battery is not installed in the receiver collar.
3. Start with your pet standing comfortably.
4. Centre the contact points underneath your pet’s neck, touching the skin. If your pet has a long or thick coat, consider using the long contact points to reach through the fur. These can be purchased by contacting our Customer Care Centre. It is sometimes necessary to trim the hair around the contact points to make sure that contact is consistent.
5. Check the tightness of the receiver collar by inserting one finger between the end of a contact point and your pet’s neck. The fit should be snug but not constricting.
6. Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the receiver collar.
7. Next, trim the collar length. Mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows a thick winter coat.
8. Remove the receiver collar from your pet and cut off the excess strap.
9. If your receiver has a nylon strap, seal the edge of the cut collar by applying a flame along the frayed edge.

All pets are different, so it's important to be patient with yourself and your pet. Some pets may understand the training quickly, and others may take more time. Paying attention to your pet while you are going through the training and having patience will ensure you both enjoy years of freedom and safety.

Goal
The goal of phase 1 training is to familiarise your pet with the boundary flags, boundary, tone and stimulation. You will introduce your pet to the tone and the static stimulation and teach your pet where it happens.

Setup

• Turn your pet’s receiver collar on and set it to level 1, the tone only setting. If your collar does not have a tone only setting, do not place the collar on your pet during this phase of training.
• Place the receiver collar on your pet’s neck or simply hold the collar near enough for your pet to hear the beeping of the collar during training.
• Put a separate non-metallic collar on your pet’s neck ABOVE the receiver collar and attach a lead. Be sure the extra collar does not put pressure on the contact points.

Familiarising your pet with the boundary flags

1. Begin by having some play time with you pet, making it fun for your pet.
2. Walking your pet on a lead in the pet area.
3. Move towards the boundary flags. Allow your pet to hear the warning tone, then lead your pet back into the containment area quickly. Praise your pet when he leaves the boundary zone.
4. Repeat this process at several different boundary flags.
5. Continue the training until your pet resists going near the boundary flag. It may help to say "no" if your pet attempts to go near the flags.
6. Work with your pet in 15 minute increments. Have about 3 training sessions per day.

Introducing your pet to the static stimulation

1. With the collar on your pet and in the "on" position, walk your pet on a lead in the pet area.
2. Calmly praise and talk to your pet.
3. Allow your pet to move toward the boundary flags.
4. When your pet enters the warning zone, the receiver collar will activate and start beeping. As your pet continues past the flags into the static stimulation zone, he will receive a static stimulation.
5. Immediately after your pet receives a stimulation, lead him back into the pet area. Praise him warmly and keep very calm body language.
6. Repeat this process at several different boundary flags. Never pull or call your pet into the static stimulation zone.

Training sessions should start at 10-15 minutes, gradually increasing to over an hour. Your pet is ready for this step only when he clearly avoids the entire boundary flag line, regardless of any distractions or temptations. During this step, do not leave your pet unattended.

Goal 
To train your pet to stay within the pet area even with distractions outside of the pet area.

Setup

• Put a separate non-metallic collar on your pet’s neck ABOVE the receiver collar and attach a lead. Be sure the extra collar does not put pressure on the contact points.
• Create distractions to tempt your pet to enter the warning and static stimulation zones, such as having a family member cross from inside the pet area to outside of it, throwing a ball outside of the pet area or having a neighbour walk their pet outside the pet area.

Steps

1. Put the collar on your pet in the "on" position.
2. Walk your pet on a lead toward the boundary flags. Use one of the distraction methods listed above. If your pet follows, let him feel a stimulation and quickly lead him back into the pet area and praise him. If your pet does not follow the family member, praise him warmly.
3. Have a family member or a neighbour with a dog walk outside the pet area parallel to the boundary flag line.
4. Repeat the interaction with your pet as in steps 1 and 2.
5. With your pet on a lead, throw a ball outside the boundary flag line. Again, repeat the interaction with your dog as in previous steps.
6. Repeat distractions at several different boundary flags.

Goal
To give your pet free run of the pet area off the lead.

1. Walk around the garden and play with your pet, staying within the pet area at all times.
2. Preoccupy yourself with another task in the garden while watching your pet.
3. Should your pet escape, take the receiver collar off or turn the system off at the fence transmitter and lead him or her back into the pet area.
4. Your pet is now ready to use the containment system. Check in on your pet at regular intervals.
5. Note: After you are satisfied your pet's training is complete, remove every other boundary flag every 4 days until all flags are removed. Save boundary flags for future use.

• In-ground system: creates a perimeter of any shape and can have exclusion areas within it. The wire is usually buried just under the ground and can even run through streams. You can also purchase additional wire that will create a perimeter of up to 1000 ares (25 acres) (selected systems only).
• Wireless system: creates a circular perimeter around a central transmitter with a diameter of up to 64 meters (selected systems only) It is a portable system, but the dog should always be fully trained and familiar with the area in which the system is used.

In addition, there are systems that use receiver collars which are specifically designed for small dogs, cats and stubborn dogs. Purchase an extra compatible receiver collar for each additional pet who will use the system. Note that certain systems are not compatible and in-ground and wireless collars are not compatible.

No. Containment systems are only effective on pets who wear the receiver collar. Other animals can still enter your garden.

The static stimulation is safe and harmless. It is effective enough to get your pet’s attention.

Yes. There is no limit to the number of pets you can contain with the containment system. It’s as simple as purchasing an additional (compatible) receiver collar for each pet. You can purchase additional receiver collars online or contact our Customer Care Centre.

Before making any changes to your system, remove the receiver collar from your existing pet(s). When adding pets to new or existing electronic fence systems, check the boundary limits for each receiver collar separately before using on your pet and adjust the transmitter range as necessary.

Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for your pet’s comfort. Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:

• Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
• When possible reposition the collar on the pet’s neck every few hours.
• Check the fit to prevent excessive pressure.
• Always follow the instructions in your product operating guide.
• Never connect a lead to the electronic collar; it will cause excessive pressure on the contact points within the collar.
• Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
• You may need to trim your pet's hair in the area of the contact points for your system to function properly. However, never shave the dog’s neck; this may lead to a rash or infection.
• Some pets have sensitivity to the contact points in the collar, a condition similar to bed sores in humans. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions.

If a rash or sore is found on your pet:

• Discontinue use of the collar until the skin has healed.
• If the condition persists beyond 48 hours, see your veterinarian.

Yes, the receiver can be place on any non-metallic strap. However, you must be able and willing to “punch” two holes in your pet's current collar so that the contact points can be properly inserted. Do not attach a lead to a collar that has a receiver on it. This can cause additional pressure on your pet’s neck through the contact points in the collar.

Pets should be at least 6 months old before you start training them to use a containment system.

The flags should go just inside of the boundary zone, or along the wire for in-ground fences. To locate the boundary:

1. Remove the receiver collar from your pet and ensure it is on.
2. Hold the test light to the receiver collar contact points and walk into your garden.
3. Hold the collar and test light at the level of your pet's height.
4. Walk towards the warning zone until the receiver collar beeps and the test light tool illuminates. The higher the level of stimulation of the receiver collar, the brighter the light with flash. If you cannot see the light flash, increase the level of stimulation of the collar for the purpose of determining boundary flag location only.
5. Place a boundary flag in the ground at the location where you hear the beep and see the light of the test light tool flash.
6. Walk back into the pet area until the beeping stops.
7. Repeat this process around your garden, placing flags every 3 metres until the containment area is fully marked with flags.

This can happen if the static stimulation level is too high. It is best to start on the lowest level of stimulation and increase the levels gradually. To solve your immediate issue, lower the static stimulation level and reassure your pet and offer praise.

Make sure you are in control of the situation when your pet receives his/her first static stimulations (have him/her on a lead attached to a separate, non-metallic collar) and lead him into the pet area and praise him/her. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.

Plug the transmitter into another wall outlet. If the lights don’t come on, contact our Customer Care Centre.

• Make sure the receiver is not on level 1.
• Use the test light tool to double check.
• Make sure the transmitter isn’t on beep only (note that not all models have this feature).
• Contact our Customer Care Centre for additional troubleshooting.

If it is a model with a stimulation level button, press and hold the button down for approximately 20 seconds. For models without this button, take the battery out for about 1 minute or take it to the boundary and activate the collar until it no longer corrects. Make sure that the tab under the battery is lifted, if applicable.

It can be very concerning to find a lost pet and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Please contact your local authorities to understand what services are available in your area to help locate the owner.