For manuals & product support, start typing the name of your product here. You can also browse by category and product below.
Our modern lifestyles have impacted our dogs and cats. Many pets show some signs of obesity. In order to prevent and control obesity, it is advisable to ration your pet's portions and provide him with some form of physical activity. Interactive feeding toys including Busy Buddy and SlimCat will do just that. They help your pet fight obesity and maintain a healthy weight by encouraging him to work for his food and by rationing his food.
Use your imagination! You'll find you can stuff and smear all sorts of food and treats into the Busy Buddy toys. We recommend that you watch your dog when he plays with the Busy Buddy toy and inspect toys after play sessions to check for wear and tear.
The majority of our Busy Buddy toys are made of natural rubber. The Bouncy Bone also features durable nylon for the bone ends. The jug of the Tug-a-Jug consists of hard plastic that is able to withstand vigorous playing. The Pogo Plush toys are made of a soft plush material with a rubber inner bouncy frame and a free-floating squeaker.
The Chew Meter, or Chew Strength, was determined based on field testing. We tested a variety of extreme chewers to determine how well the toys stood up under vigorous chewing. If our most spirited and strongest chewers damaged the toy, we gave the toy a medium strength assessment. If the toy stood up under hearty chewing, it was given a hard strength assessment.
Due to the vast diversity of size, weight, strength, age and activity level of dogs, there is no formula that can be used to calculate precise strength levels. The Chew Meter is not breed specific; it's based on power and force of the individual dog's chewing style.
Our strongest toys are the Bouncy Bone™ and the Squirrel Dude. Monitor your dog when he plays with the toy and check it frequently for wear and tear.
The Treat Meter consists of inward facing, soft, adjustable rubber prongs that control the flow of treat dispersal on Busy Buddy toys. The flexible prongs move aside to allow treats or kibble to be stuffed inside the toy. As the dog plays, treats randomly fall through the opening. The prongs can be trimmed with scissors or nail clippers to increase the flow of treats. The Treat Meter is found in our Chuckle™, Squirrel Dude™, Waggle™, Kibble Nibble™, and Barnacle™ toys and also on the Busy Buddy Puppy Waggle and Puppy Squirrel Dude. The Funkitty Egg-cersizer also has a Treat Meter.
Our patented Treat Trapper™ firmly grips a variety of treats, gradually releasing them as your dog chews. The Biscuit Block and Biscuit Bouncer feature the Treat Trapper. Put a dog biscuit or rawhide in the Treat Trapper and watch your dog chew.
While we strive to make our toys are durable as possible, we realise that no toy is truly indestructible and some dogs may destroy our toys. If you purchased the correct size for your dog and your dog destroyed the toy such that you are not satisfied with the product, we will happily provide you a one- time replacement for that toy within the first year of purchase (proof of purchase required). We will either provide the same toy to try again or an alternate toy to see if it works better.
We do not offer replacements beyond the first time replacement unless you have a defective product. If you believe the toy you've purchased is defective, please don't hesitate to contact us and we will work with you to replace the toy. For toy size recommendations, please see individual product pages.
All of our laser toys use low-level lasers. BOLT™ operates with 4 AA batteries. DART™, DART DUO™, Multi-Laser and POUNCE™ operate with 3 AA batteries.
The laser occasionally stops during the play mode for a few seconds. This allows your pet to “catch” the laser before it starts moving again.
+44 (0) 118 963 9924
Monday to Friday
08:30 - 17:00 GMT
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
To get the most protection out of your warranty, register your product within 30 days.
By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.
You're browsing our international site. Would you like to visit our US site?