Passport™ Rechargeable Battery

FAQs

• How do I use the Rechargeable Battery for the Passport™ Pet Door?

  You can use the optional rechargeable lithium-ion battery as a backup in case of mains power loss or as the primary pet door power source (instead of the power adaptor).
   

  Charging the Battery

  For safety reasons, the lithium-ion battery is shipped not fully charged. Fully charge the battery before using it.

  1. Connect the supplied power adaptor to the charging station and plug the adaptor into a standard outlet.
  2. Insert the lithium-ion battery into the charging station with the battery contacts facing down.
  3. The charging station LED light will remain illuminated with a red light until the battery is fully charged.
  4. The red LED will turn off when the battery is fully charged. After the battery is fully charged, unplug the power adaptor and disconnect it from the charging station. Remove the battery.
      

  Installing the Battery

  The Passport™ Rechargeable Battery fits it in the battery compartment on the right side of the interior frame.

  1. Open the battery compartment cover. With the battery contacts pointed up and the arrow on the battery pointed down, insert the bottom of the battery into the battery compartment.
  2. Using the battery grips, push the battery down to compress the spring in the bottom of the battery compartment and push in the top of the battery.
  3. Release the grips until the arrow on the battery and the arrow inside the battery compartment are aligned.
  4. Close the battery cover.
      

  Removing the Battery

  1. Open the battery compartment door. Use the battery grips and push the battery down to compress the spring in the bottom of the battery compartment.
  2. While pushing down, pull out the top of the battery from the compartment, then pull out the bottom of the battery to completely remove it.

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• The Passport™ Rechargeable Battery Charger is plugged in without the battery but the red light isn’t lit up.
  • If your power adaptor has an LED, check if the light on the power adaptor is illuminated to ensure the adaptor is receiving power from the outlet.
  • Make sure the power adaptor connector is fully inserted in the connection on the charging station.
  • Plug the power adaptor into another outlet to ensure the outlet is working properly.
  • Try another power adaptor if you have one. Your Passport™ Pet Door uses the same power adaptor as the battery charging station.

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• The Passport™ Rechargeable Battery is installed in the charging station but the red light is still blinking.
  • Check to make sure the Passport™ Rechargeable Battery is not upside down in the charging station. The battery end with the contacts should be inserted into the charging station.
  • Make sure the battery is fully seated and making good contact with the charging station by firmly pressing the battery and slightly moving it from side to side.
  • Remove the battery from the charging station. Disconnect the power adaptor from charging station. Wait 5 seconds then reconnect the battery. Reinsert the battery into the charging station.
  • Make sure the battery is not too cold, below 0°C, or too hot, above 60°C. If the battery is too cold or too hot, leave the battery at normal room temperature for an hour, then try charging it again.
  • Make sure you’re using the right power adaptor.
  • Try another power adaptor if you have one. Your Passport™ Door uses the same power adaptor as the battery charging station.
  • Try another battery in the charging station if you have an extra one.

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• Can I install the Passport™ Pet Door in a wall?

  The Passport™ Pet Door fits in most standard doors and walls 2.5 - 5 cm thick. You can purchase the Passport™ Wall Entry Kit for walls or doors 9 cm - 30.5 cm thick. The Wall Entry Kit frames out the wall cut-out, giving your door installation a clean, smooth, finished look. You can purchase a Passport™ Wall Entry Kit online or from our Customer Care Centre (currently only available in Canada and Europe).

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• How do I install the Passport™ Pet Door in a standard door?

  Checklist before Installation

  Before cutting any holes or installing your pet door, make sure that:

  • You’ve installed the clock battery.
  • The power adaptor or battery is ready to be used.
  • If you’re using the power adaptor, you have located a power outlet or cord extension near the planned location inside your home to plug in the power adaptor.
  • You’ve checked the planned location for the pet door for possible radio-frequency interference by ensuring all common household appliances and electronic devices are at least 60 cm away.
  • You’ve completed the Initial User Setup steps to set the language, time and date.
  • You’ve programmed the Passport™ Pet Door and Passport™ Key or microchip for each pet who will use the pet door.
  • You’ve tested each Passport™ Key or microchip in the installation location on both the interior and exterior side and made sure the door can read each key or microchip.
  • There are no obstructions to the pet door including doors opening and closing, shrubs or household objects.
  • You have the help of a friend or family member for installation (optional but recommended).

  Installation Step 1: Determine the Pet Door Location

  1. Follow these steps for installing in a door not made of glass.
  2. Disconnect the power adaptor or remove the optional rechargeable battery.
  3. Disconnect the motion sensor wire from the exterior frame.
  4. Measure and mark your pet’s belly height on the interior side of the door.
  5. Draw a level vertical line at your pet’s belly height lightly with a pencil or on a piece of tape so the marks can easily be erased or removed.

  Installation Step 2: Prepare the Door

  1. Match the marked lines on the door with the belly height and centre lines on the template.
  2. Tape the template in place and carefully trace the template lines. Make sure to trace under the tape and connect the corners. Remove the template and any excess tape from the door.

  Installation Step 3: Cut the Pet Door Opening

  1. Make sure there is nothing on the other side of the door where you will be drilling the holes or cutting the opening.
  2. Before cutting the pet door opening, apply painter or masking tape on the jigsaw blade guide and along the outer edges of the drawn template to help protect the door surface from marks and scratches during cutting.
  3. Drill 13 mm holes in the inside corners and the centre of the top angle of the drawn template.
  4. Beginning in one of the holes you just drilled, cut along the drawn template lines.
  5. Cut slowly using both hands to hold the saw steady and straight at a 90° angle. This will prevent the blade from cutting unevenly between the interior and exterior sides of the door.
  6. Use a proper saw blade length and type according to the door thickness and material. For example, use a wood blade for a wood door and a metal blade for a metal door.
  7. After cutting out the opening, you may need to recut it to square the opening. This is necessary for the pet door frame to fit correctly.

  Installation Step 4: Install the Pet Door

  1. Before putting away your jigsaw, place the interior frame with flaps inside the cut-out and check the fit. Then place the exterior frame in the underside of the cut-out to check the fit. If the frames don’t easily fit inside the opening, recut the opening before continuing. This will be much easier if you have someone to help you check both sides.
  2. Measure the thickest part of the cut-out. Write down this measurement.
  3. Before installing the pet door, you need to determine which screw length is needed for your installation. Depending on your door thickness, the screws may need to be trimmed with a hacksaw or screw cutter. If the screws are too long, the finishing plugs will not fit. Use the Screw Selection Guide below to select which screw to use and decide if it needs to be trimmed.

  Screw Length	Cut-Out Thickness	Trimming Instructions
  88 mm screw	4 – 25 mm	Trim screw to door thickness + 56 mm
  88 mm screw	25 – 38 mm	No trimming needed
  100 mm screw	38 – 51 mm	No trimming needed

  4. Remove any pencil marks and make sure the surface is free of debris and shavings before installing the frames.
  5. Apply duct tape along the top interior and exterior edge of the cut-out. Leave about 5 cm uncovered on either side of the tape and make sure no excess tape will show outside the frame. This is to cover the raw edge of the cut-out to keep it from pinching or cutting the motion sensor wire.
  6. Place the interior frame in the cut-out from the interior side of the door, guiding the motion sensor wire to the exterior.
  7. Take the exterior frame and plug the motion sensor wire from the interior frame into the connector of the exterior frame.
  8. Place the exterior frame in the cut-out from the exterior side of the door.
  9. Align the exterior frame flush with the bottom of the cut-out. This will be much easier if you have someone to hold the exterior frame in place while you install the interior frame.
  10. Without pinching the wire, guide the excess wire into the space between the top edge of the door cut-out and the tunnel on the exterior frame. Align the interior frame in the cut-out and exterior telescoping tunnel.
  11. Check both sides of the pet door to ensure the exterior and interior telescoping tunnels are aligned. You should be able to see clearly through all screw holes when your pet door is aligned properly.

  Installation Step 5: Insert the Screws and Plugs

  1. Insert mounting screws through the interior frame screw holes, including the ones in the battery compartment. Check to make sure the pet door fit is correct and the frame is aligned flush. Small pet doors have 4 screw holes and medium pet doors have 6 screw holes.
  2. Use a manual screwdriver to tighten the screws. Do not over-tighten the screws or you might strip the screws or warp the pet door frame.
  3. Insert the finishing plugs in the screw holes of the interior and exterior frames. Align the flat edge of the plugs with the outer edges of the frame. The plugs will only fit in the frame in one direction.
  4. You can caulk around the exterior frame and between the tunnels where they meet for improved weather resistance. This is optional.
  5. Plug the power adaptor into the connector underneath the interior frame.
  6. Keep the cord out of the path of foot traffic to avoid tripping.

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• How do I install the Passport™ Pet Door in a wall?

  Checklist before Installing

  • You’ve installed the clock battery.
  • The power adaptor or battery is ready to be used.
  • If you’re using the power adaptor, you have located a power outlet or cord extension near the planned location inside your home to plug in the power adaptor.
  • You’ve checked the planned location for the door for possible radio-frequency interference by ensuring all common household appliances and electronic devices are at least 60 cm away.
  • You’ve disconnected the power adaptor and motion sensor wire if you’re using the adaptor, or you’ve removed the battery if you’re using the optional Passport™ Rechargeable Battery.
  • You’ve completed the Initial User Setup steps to set the language, time and date.
  • You’ve programmed the Passport™ Pet Door and Passport™ Key or microchip for each pet who will use the pet door.
  • You’ve tested each Passport™ Key or microchip in the installation location on both the interior and exterior side and made sure the pet door can read each key or microchip.
  • You’ve set the Passport™ Pet Door to Open Mode.
  • There are no obstructions to the pet door including doors opening and closing, shrubs or household objects.
  • If your door or wall is more than 5 cm thick, you have a Passport™ Wall Entry Kit.
  • You have checked for electrical and plumbing fixtures in the wall where you plan to install the Passport™ Pet Door.
  • You have the help of a friend or family member for installation (optional but recommended).

  Step 1: Assemble the Tunnels

  1. If you have the Small Wall Entry Kit, go to the next step. For the Medium Wall Entry Tunnel Kit, assemble the 2 interior tunnel side panels together by aligning the arrows and snapping the panels together. Repeat with the remaining side panels. These are the sides of the interior tunnel frame.
  2. Assemble 1 tunnel side on each side of an interior top/ bottom. Align the arrows and snap the panels together to create the bottom and sides of the interior tunnel frame.
  3. Assemble the 2nd interior top/bottom on top by aligning the arrows and snapping the panels together to complete the interior tunnel frame.
  4. If you have the Small Wall Entry Kit, go to the next step. For the Medium Wall Entry Tunnel Kit, assemble the 2 exterior tunnel side panels together by aligning the arrows and snapping the panels together. Repeat with the remaining side panels. These are the sides of the exterior tunnel frame.
  5. Assemble 1 tunnel side (component C) onto each side of an exterior top/bottom (component D). Align the arrows and snap the panels together to create the bottom and sides of the exterior tunnel frame.
  6. Assemble the 2nd exterior top/bottom (component D) on top by aligning the arrows and snapping the panels together. This completes the assembly of the exterior tunnel frame.

  Step 2: Determine the Pet Door Location

  1. Disconnect the power adaptor or remove the optional rechargeable battery.
  2. Disconnect the motion sensor wire from the exterior frame.
  3. Locate the wall studs in the area where you will install the pet door.
  4. Locate the centre between the studs.
  5. Using a pencil, draw a level vertical line on the wall through the centre.
  6. Measure and mark your pet’s belly height on the interior side of the wall.
  7. Draw a level vertical line at your pet’s belly height lightly with a pencil or on a piece of tape so the marks can easily be erased or removed.

  Step 3: Prepare the Wall

  1. Match the marked lines on the door with the belly height and centre lines on the template. Tape the template in place and carefully trace the template lines. Make sure to trace under the tape and connect the corners. Carefully remove the template and any excess tape to reuse for the exterior wall cut-out.
  2. Repeat the previous step on the exterior side of the wall.
  3. Review the cut-out location on both the interior and exterior to make sure it’s the best possible location for the pet door.

  Step 4: Cut the Pet Door Opening

  1. Make sure there is nothing on the other side of the wall where you will be drilling the holes or cutting the opening.
  2. Drill 13 mm holes in the inside corners and top angle of drawn template on interior wall. Use both hands to hold the drill steady and straight at a 90 degree angle to the wall.
  3. Beginning in one of the holes you just drilled, carefully cut along drawn template lines using an appropriate cutting device.
     • Use a proper cutting device and blade length and type according to the wall thickness and material. For example, use a wood blade for a wooden wall and a metal blade for a metal wall.
     • If you’re using a jigsaw or other tool with a blade, before you start cutting, apply painter or masking tape on the blade guide and along the outer edges of the drawn template to help protect the wall surface from marks and scratches during cutting.
     • Be careful not to drill through the exterior wall.
     • Cut slowly using both hands to hold the cutting tool steady and straight at a 90° angle. This will prevent the blade from cutting unevenly between the interior and exterior sides of the wall.
     • From the interior side, remove any insulation or debris to expose the exterior wall.
     • Ask a professional to adjust or reroute plumbing or other utilities if your door cut-out will interfere with access to the exterior wall.
  4. Check the frame fit in the cut-out.
     • Slide the interior tunnel frame into the exterior tunnel frame.
     • Place the assembled tunnel frames into the cut-out with the interior frame facing the interior side.
     • Align the arrow inside the tunnel top and bottom or centre rib on the outside of the tunnel with the drawn centre line on the wall.
     • The width of the cut-out should be wider than the tunnel frame to allow room for the installation hardware, which will be installed in a later step.
     • The height should allow the tunnel frame to move freely. If the cut-out is too small, remove the tunnel frame and make the hole slightly bigger for the tunnel to fit freely.
  5. Assemble the centre locator template with the arrows on the outside. Insert the tabs in the open slots.
  6. With the arrows pointed up, place the assembled centre locator into the assembled tunnel frames so they’re flush with the bottom and exterior side of frames.
  7. Place the tunnel frames with the centre locator in the cut-out. Push the frames flush against the exterior wall. Centre the assembled tunnel in the cut-out by aligning the arrows inside the tunnel frames or the centre rib on the outside of the tunnel with the drawn centre line on the wall.
  8. Using a 13 mm drill bit, drill through the 3 holes in the centre locator template through the exterior wall. Remove the tunnel frames with the centre locator. Using the centre locator as a guide, hold the drill steady and straight at a 90 degree angle.
  9. Move to the exterior side. Align the 3 holes on the cutting template with the 3 holes you just drilled. Tape the template to the exterior wall. Check to ensure the template is square and realign it if needed. Using a pencil, carefully trace the template on the wall. Remove the template.
  10. Drill 13 mm holes in the inside corners and top angle of the drawn template on the exterior wall. Use both hands to hold the drill steady and straight at a 90 degree angle.
  11. Starting in one of the holes you just drilled, carefully cut along the drawn template line using a jigsaw or a different cutting device.
      • Cut slowly using both hands to hold the cutting tool steady and straight at a 90° angle. This will prevent the blade from cutting unevenly between the interior and exterior sides of the wall.
      • Use a proper cutting device and blade length and type according to the wall thickness and material. For example, use a wood blade for a wooden wall and a metal blade for a metal wall.
      • If you’re using a jigsaw or other tool with a blade, before you start cutting, apply painter or masking tape on the blade guide and along the outer edges of the drawn template to help protect the wall surface from marks and scratches during cutting.
      • If you’re cutting through vinyl siding, carefully score and cut the siding before cutting through the plywood.
  12. Check the fit of the frames in the exterior cut-out.
      • Place the assembled tunnel frames into the cut-out with the exterior frame facing outside.
      • The width of the cut-out should be wider than the tunnel frame to allow room for the installation hardware, which will be installed in a later step.
      • The height should allow the tunnel frame to move freely with no tight areas. If the cut-out is too small, remove the tunnel frame and make the hole slightly bigger for the tunnel to fit freely.

  Step 5: Install the Pet Door

  1. You can give your door extra support by following these optional installation steps.
     • Measure from the inside of the exterior wall to the inside of the interior wall. Cut a board to the measured length, making sure the cut is square. Remove any debris inside the wall where the support beam will be installed. Make sure the support beam fits snugly and is not too long or too short to prevent damage to the wall.
     • Place the support beam inside the wall so the top of the beam is flush with the bottom of the interior and exterior cut-outs. Use 2 drywall or wood screws (not included) to fasten the support beam to the interior wall. If you’re installing screws into vinyl siding, you might need to drill a hole slightly larger than the screw head so the screw tightens flush and does not buckle the vinyl siding.
     • Use 2 drywall or wood screws (not included) to fasten the support to the exterior wall.
  2. Measure the cut-out from the outside of the exterior wall to the outside of the interior wall. Write down the measurements.
  3. Screw a binder post onto the screw rod end without the nut. Use the binder post as a guide and cut the screw rod to a length of your previous measurement + 51 mm. After the cut, remove the binder post to help straighten the threads. Repeat with each screw rod.
     • After cutting the screw rods, ensure the threads are smooth.
     • If there are burrs, use sandpaper or a file to remove the burrs so the screw binders screw easily over the threads.
  4. Using a 6 mm drill bit, drill through the 4 outer screw holes from the front side of the interior frame, including the ones inside the battery compartment. Turn the frame over and drill through the back side of the same screw holes on the interior frame.
  5. Before installing the interior tunnel frame onto the interior door frame, you need to determine which tunnel position is needed for your wall thickness. Use the chart below to determine this. Place the interior tunnel frame (A-B) onto the interior pet door frame (frame with flap) with tabs in the tunnel position listed in the chart for your wall thickness.

  Passport™ Wall Entry Kit Tunnel Frame Guide

  Minimum Wall Thickness	Maximum Wall Thickness	Tunnel Frames Needed	Tunnel Position
  95 mm	130 mm	Interior only (A-B)	Interior Tunnel in Inner Tunnel Slot
  130 mm	149 mm	Interior only (A-B)	Interior Tunnel in Outer Tunnel Slot
  149 mm	265 mm	Interior (A-B) and Exterior (C-D)	Interior and Exterior Tunnel in Inner Tunnel Slot
  265 mm	284 mm	Interior (A-B) and Exterior (C-D)	Interior Tunnel in Outer Tunnel Slot, Exterior Tunnel in Inner Tunnel Slot
  284 mm	305 mm	Interior (A-B) and Exterior (C-D)	Interior Tunnel and Exterior Tunnel in Outer Tunnel Slot

  6. Using a 5 mm drill bit, drill through the side holes located inside the interior tunnel frame through the interior pet door frame.
     • Small doors have 2 holes and Medium doors have 4 holes.
     • From the inside of the tunnel, push to insert a tunnel fastener into each hole you just drilled until the fastener head is flush with the tunnel side.
     • Trim off any excess tunnel fastener using side-cutting pliers.
  7. If you aren’t using the exterior tunnel frame, skip the next 2 steps. If your wall is thicker than 149 mm, place the exterior tunnel frame (C-D) on the exterior pet door frame with the tabs in the tunnel position listed in the chart for your wall thickness.
  8. Using a 5 mm drill bit, drill through the side holes located inside the exterior tunnel frame through the exterior pet door frame. From inside the tunnel, push to insert a tunnel fastener into each hole you just drilled until the fastener head is flush with the tunnel side. Small doors have 2 holes and medium doors have 4 holes.
  9. Apply duct tape along the top edge of the interior and exterior cut-out. Leave approximately 5 cm uncovered on either side of the tape and make sure no excess tape will show outside the pet door frame. This is to cover the raw edge of the cut-out to keep it from pinching or cutting the motion sensor wire. With the motion sensor wire on top of the tunnel, place the interior pet door frame in the interior side of the cut-out. If you’re working alone, tape the interior frame in place while installing the exterior frame and installation hardware.
  10. From the exterior side of the cut-out, plug the motion sensor wire into the connector on the exterior frame. You might need to loosen the exterior frame to reach the pin to put the wire on. Without pinching the wire, guide any excess wire into the space between the top edge of the wall cut-out and the tunnel on the exterior frame. Align the exterior frame in the cut-out. Check both sides to ensure the exterior and interior telescoping tunnels are aligned.
  11. Put the screw rods with hex nut completely through the 4 outer screw holes on the exterior frame until the hex nut is flush within the screw hole. Tape the interior frame tunnel to the exterior frame inside the flap opening to help hold the frames together while inserting the screw rods.
  12. Put the binder posts in the 4 outer screw holes on the interior frame and align them with the screw rods. Be sure to insert binder post in the screw hole(s) inside the battery compartment. Reach through the flap opening to push the hex nut end of the screw rod. While pushing the hex nut, use a screw driver to tighten the binder posts.
      • Pull the interior frame slightly away from the cut-out to view the screw rods and binder posts to help align.
      • Use a manual screwdriver to tighten the binder posts. Do not over-tighten the screws or you might strip the installation hardware or warp the pet door frame and prevent it from working properly.
  13. Put the finishing plugs in the screw holes on interior and exterior frames. Align the flat edge of the plugs with the outer edges of the frame. The plugs will only fit one direction.
  14. Plug the power adaptor into the connector underneath the interior frame.
  15. You can route the power adaptor wire through the wire guides in the desired direction towards the nearest power outlet. This step is optional because the wire may be too thin to fit easily in the wire guides.
  16. You can apply caulk, a silicone adhesive, around the exterior frame and in between the tunnels, where the tunnels meet, for improved weather resistance. This is optional.

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