Having trouble with this product? Let us help! Our Customer Care team would be happy to help you solve any issues or answer any questions you have. We're committed to finding the right barking solution for you and your dog.
No. The spray is very fine and simple creates mist in the region of the nose/muzzle. The action of gentle burst of spray interrupts a dog's barking and distracts them from the focus of their bark.
If your bark collar isn't activating or spraying when your dog barks, there may be a few contributing factors related to the actual collar. Check to see if:
If the spray is leaking around fill-up valve, hold the can upright and press firmly to create a good seal while filling. Also, check to make sure the black rubber washer is still in place. If the spray is leaking from the seams of the casing of the collar, please contact our Customer Care Centre.
If your spray collar has been functioning and suddenly stopped working, check the following:
If you try each of these items and they all check out, you may have a more complex issue with your collar. Contact our Customer Care Centre for more troubleshooting help.
1800 786 608
Monday to Friday
08:30 - 17:00
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