It can be very concerning to find a lost pet and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Please contact your local authorities to understand what services are available in your area to help locate the owner.
No. A lead can result in putting more pressure on receiver and pulling too tightly against your pet's neck. Attach a lead to a separate, non-metallic collar, making sure the extra collar does not put pressure on the contact points.
Yes, the receiver can be place on any non-metallic strap. However, you must be able and willing to “punch” two holes in your pet's current collar so that the contact points can be properly inserted. Do not attach a lead to a collar that has a receiver on it. This can cause additional pressure on your pet’s neck through the contact points in the collar.
Important: Proper fit and placement of your Receiver Collar is necessary for effective operation. The Contact Points must have direct contact with your pet’s skin on the underside of his neck.
CAUTION: Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
Avoid leaving the collar on the dog for more than 12 hours per day.
When possible reposition the collar on the pet’s neck every 1 to 2 hours.
Check the fit to prevent excessive pressure; follow the instructions in this manual.
Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.
When using a separate collar for a lead, don’t put pressure on the electronic collar.
Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
Examine the contact area daily for signs of a rash or a sore.
If a rash or sore is found, discontinue use of the collar until the skin has healed.
If the condition persists beyond 48 hours, see your veterinarian.
These steps will help keep your pet safe and comfortable. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed. You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection.
To ensure a proper fit, please follow these steps:
Using the edge of the Test Light Tool, turn the battery door to the OFF position.
Start with your pet standing comfortably.
Place the Receiver collar on your pet so that the PetSafe® logo is facing your pet’s chin. Center the Contact Points underneath your pet’s neck, touching the skin. If your pet has a long or thick coat then it may be necessary to trim the hair around the Contact Points to make sure that contact is consistent.
Note: The Receiver Collar comes with Short Contact Points. Long Contact Points are available.
Adjust the tightness of the Receiver Collar to fit your pet’s neck. Check the tightness of the Receiver Collar by inserting one finger between the end of a Contact Point and your pet’s neck. The fit should be snug but not constricting.
Allow your pet to wear the Receiver Collar for several minutes then recheck the fit. Check the fi t again as your pet becomes more comfortable with the Receiver Collar. 6. Once you are satisfied with the fit of the Receiver Collar then you may trim any excess collar strap as follows:
Mark the desired length of the Receiver Collar with a pen. Allow for growth if your pet is young or grows a thick winter coat.
Remove the Receiver Collar from your pet and cut off the excess.
Before placing the Receiver Collar back onto your pet, seal the edge of the cut collar by applying a flame along the frayed edge.
Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for your pet’s comfort. Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:
If a rash or sore is found on your pet:
Pets should be at least 6 months old before you start training them to use a containment system.
This can happen if the static stimulation level is too high. It is best to start on the lowest level of stimulation and increase the levels gradually. To solve your immediate issue, lower the static stimulation level and reassure your pet and offer praise.
Make sure you are in control of the situation when your pet receives his/her first static stimulations (have him/her on a lead attached to a separate, non-metallic collar) and lead him into the pet area and praise him/her. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.
The flags should go just inside of the boundary zone, or along the wire for in-ground fences. To locate the boundary:
The static stimulation is safe and harmless. It is effective enough to get your pet’s attention.
No. Containment systems are only effective on pets who wear the receiver collar. Other animals can still enter your garden.
Each In-Ground Fence™ System comes with 152 metres of boundary wire, which is enough to cover most layouts for a 1/3 acre (13 ares) garden. If your garden is larger than 1/3 acre or you want to customise pet-free zones within the containment area, you can purchase additional Boundary Wire & Flag Kits.
Enter your garden size to see how much wire you’ll need to install your fence.
Quick Wire Length Reference Guide
All pets are different, so it's important to be patient with yourself and your pet. Some pets may understand the training quickly, and others may take more time. Paying attention to your pet while you are going through the training and having patience will ensure you both enjoy years of freedom and safety.
The goal of phase 1 training is to familiarise your pet with the boundary flags, boundary, tone and stimulation. You will introduce your pet to the tone and the static stimulation and teach your pet where it happens.
Familiarising your pet with the boundary flags
Introducing your pet to the static stimulation
Training sessions should start at 10-15 minutes, gradually increasing to over an hour. Your pet is ready for this step only when he clearly avoids the entire boundary flag line, regardless of any distractions or temptations. During this step, do not leave your pet unattended.
To train your pet to stay within the pet area even with distractions outside of the pet area.
To give your pet free run of the pet area off the lead.
Plug the transmitter into another wall outlet. If the lights don’t come on, contact our Customer Care Centre.
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