For manuals & product support, start typing the name of your product here. You can also browse by category and product below.
Register your product so you get the most out of your warranty and so we can assist you better if you call in for phone support.
Having trouble with this product? Let us help! Our Customer Care team would be happy to help you solve any issues or answer any questions you have. We're committed to finding the right barking solution for you and your dog.
If all of your dogs bark, an ultrasonic device can be heard by all dogs and will deter barking for all of them. If some of your dogs bark and others don’t, a collar with spray stimulation, static stimulation, or vibration stimulation will only correct the problem barkers.
Yes, it is possible. The bark control collar effectively and humanely stops most barking when it is worn by a dog. It should only be worn whenever you don't want your dog to bark. Your dog's reaction to the collar in terms of their barking will depend on your usage of the collar and the temperament of your dog. A bark collar helps you communicate to your dog when it is okay to bark and when it is not. Some dogs will become trained quickly and will not need the collar long term. Other dogs associate not barking with the collar and will only control their barking when they have the collar on. For best results, use the collar when you do not want your dog to bark at all and remove it during times when barking is appropriate or wanted.
Only PetSafe® bark control collars with our patented Perfect Bark™ dual detection technology will not be set off by another dog's bark. These collars hear and feel the bark of the dog wearing the collar so that it is only activated by the bark from the dog wearing the collar. The unit contains a microphone that hears the bark and vibration detection that feels the vocal cords when the bark is made. If the collar doesn't experience both of these sensations at the same time, the collar won't issue a stimulation. So multiple dogs can each wear bark collars and you don't have to worry about your dog getting corrected unnecessarily. Available on selected products.
The bark control collar effectively and humanely stops most barking when it is worn by a dog. It should only be worn whenever you don't want your dog to bark. Your dog's reaction to the collar in terms of their barking will depend on your usage of the collar and the temperament of your dog. A bark collar helps you communicate to your dog when it is okay to bark and when it is not. Some dogs will be trained quickly and as a result may not need to wear the collar long term. Other dogs associate not barking with the collar and will only control their barking when they have the collar on.
For collars with static stimulation:
For collars with spray stimulation:
Press the power button firmly for a few seconds.
It can be very concerning to find a lost pet and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Please contact your local authorities to understand what services are available in your area to help locate the owner.
Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for your pet’s comfort. Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:
If a rash or sore is found on your pet:
Yes. The bark control collar is designed to get your dog's attention and interrupt their barking pattern, not to punish him or her. It is a device that helps you communicate to your dog when it is not okay to bark. However, the initial static stimulation may startle your dog. Please read and follow the operating instructions for your collar.
No. A lead can result in putting more pressure on receiver and pulling too tightly against your pet's neck. Attach a lead to a separate, non-metallic collar, making sure the extra collar does not put pressure on the contact points.
No. The spray is very fine and simple creates mist in the region of the nose/muzzle. The action of gentle burst of spray interrupts a dog's barking and distracts them from the focus of their bark.
If your bark collar isn't activating or spraying when your dog barks, there may be a few contributing factors related to the actual collar. Check to see if:
If the spray is leaking around fill-up valve, hold the can upright and press firmly to create a good seal while filling. Also, check to make sure the black rubber washer is still in place. If the spray is leaking from the seams of the casing of the collar, please contact our Customer Care Centre.
If your spray collar has been functioning and suddenly stopped working, check the following:
If you try each of these items and they all check out, you may have a more complex issue with your collar. Contact our Customer Care Centre for more troubleshooting help.
The ultrasonic device stops your dog's barking with an unpleasant but harmless high-pitched sound. When your dog barks within range of the device, the built-in microphone detects the bark. The device emits an ultra-high frequency sound that's inaudible to most humans but encourages dogs to stop barking. Your dog will learn that he can stop the annoying sound by not barking. You can also press the button to activate the sound.
The ultrasonic bark control units work on most dogs. They may not work on deaf or hearing impaired dogs.
Just as humans living near trains or airports can become desensitised to the sound, dogs can become desensitised to the ultrasonic frequency after prolonged exposure to it. You can take steps to avoid this. Periodically turn the unit off for a few days. With free-standing units, try moving it to a new or slightly different location.
We do not recommend using these products indoors. Even though the ultrasonic sound is inaudible to humans and only emitted when the dog barks, some people have experienced discomfort after extended time with the unit activating in a smaller indoor space. The PetSafe® Indoor Bark Control is an ultrasonic product that can be used indoors.
The ultrasonic sound is not usually audible to humans.
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.