Passport™ Key

FAQs

• How does the Passport™ Key work?

  Worn on your pet’s collar, the Passport™ Key uses Radio Frequency Identification (RFID) technology by using a unique code to signal the Passport™ Intelligent Cat Flap or Passport™ Intelligent Dog Door to operate as programmed for your pet. The Passport™ Key does not require a battery to operate. One Passport™ Key is included, which you can program to operate with your door. The Passport™ Pet Doors can be programmed for up to 20 pets with additional Passport™ Key accessories (sold separately).

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• What do I do if the Passport™ Pet Door pet programming is unsuccessful?

  If you don't hear 3 beeps after trying to program your Passport™ Key or microchip or the pet door gives you a message that says programming was unsuccessful, try the following troubleshooting steps.

  • Program only 1 pet at a time. Any other keys or microchips near the pet door will prevent proper programming.
  • When you press Enter to accept the date and start programming your pet, don't hold the Passport™ Key in your hand against the LCD screen.
  • During programming, hold the key or microchip 12-15 cm from the centre of the flap, about two hands’ length away from the pet door.
  • Remove household appliances and electronic devices that might interfere with the programming.
  • Move the pet door and try programming the pet again in another location away from possible interference.
  • Contact Customer Care for additional help. We don't recommend installing your pet door if your pet isn't successfully programmed.

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• What do the Passport™ Pet Door indicator lights mean?

  Light Color	Light Function	Sound	What This Means
  Green	1 blink every 6 seconds	No sound	The door is receiving power from the adaptor or battery.
  Red	2 blinks every 6 seconds	If the optional Low Battery Mode alert is on and the volume is on, you will hear a single beep.	If you’re using the rechargeable battery, this means the battery is low. You should plug the door into the adaptor and charge the battery.
  Red	1 blink every 6 seconds	If the volume is on, you will hear a single beep.	There’s a problem with the door. Check the error message on the door’s LCD screen.

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• What does the Reset Button on the Passport™ Pet Door do?

  If the door has an ongoing problem or if you have issues after turning off your door, you might need to reset your door. The reset button reboots your door while keeping your programmed settings.

  The Reset Button is the small, pin-sized button located on the control panel above the USB connection. Use a small push pin or paper clip to push the Reset Button, then release it. After your door reboots, the startup screen will appear and then return to Main Menu.

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• Microchip Compatibility Checker

  Your Microchip Petporte smart flap® will only work if your cat has been fitted with a microchip or you have a collar key.

  At present, some older and non-standard microchips may not work with this cat flap. You can check to see if your cat’s embedded microchip will work by entering the microchip number in the box below and clicking the “check” button.

  You will find your cat’s microchip number on your microchip registration form from your vet.

  Please note that chips with 10 digits, lettered characters, and those starting with 977xxxxxxxxxxxx and 98514xxxxxxxxxx are not currently compatible with the cat flap.

  Check Compatibility

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• What is Low Battery Mode for the Passport™ Pet Door?

  When powered by the optional Passport™ Rechargeable Battery, Low Battery Mode lets you choose to set the door to open or locked when the battery charge runs low and shuts down. You can also set an optional audible alert to notify you when the battery is low. The default factory setting is off for the beep alert and locked for the flap if the battery shuts down.

  When the Passport™ Pet Door enters Low Battery Mode, “ATTENTION” will appear on the LCD screen, and the LED light will blink red twice every 6 seconds.

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