Petporte Smart Flap® Microchip Cat Flap Extension Tunnel

FAQs

• Microchip Compatibility Checker

  Your Microchip Petporte smart flap® will only work if your cat has been fitted with a microchip or you have a collar key.

  At present, some older and non-standard microchips may not work with this cat flap. You can check to see if your cat’s embedded microchip will work by entering the microchip number in the box below and clicking the “check” button.

  You will find your cat’s microchip number on your microchip registration form from your vet.

  Please note that chips with 10 digits, lettered characters, and those starting with 977xxxxxxxxxxxx and 98514xxxxxxxxxx are not currently compatible with the cat flap.

  Check Compatibility

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• How do I choose the right size pet door?

  Follow the steps below to find the right door for your dog or cat. Have multiple pets who will use the door? Choose a door sized for your largest pet.

  

  

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• What do the door dimension measurements mean?

  Your pet door has two major parts: the frame and the flap. The inner and outer parts of the frame fit together in the cutout to hold the flap in place. The flap is the part that covers the cut-out hole in the door, the part your pet goes through to use the door.

  Please note that all measurements are approximate and prone to user error, so don't worry if you measure your door and your measurements aren't exactly the same as the dimensions given online or in your manual. Your door's dimensions will also change over time; doors expand and contract, and flaps may shrink or warp.

  Outer Frame: The outer measurements of the door's frame.

  Flap Opening: The measurement of the part of the door your pet goes through. This is not the measurement of the flap itself, but the space your pet has to go into. This is measured using the interior door frame.

  Flap Size: The overall measurements of the door flap.

  Cut-Out Size: The hole you cut in your door to install the door. After installation, you can get this measurement again by taking the pet door out.

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• Where can I find the dimensions for my PetSafe® pet door?

  You can find the dimensions for your door in your product manual and on product pages for individual doors in our online store.

  Always use the Pet Door cutting template included in the package before cutting an opening in your door or wall. Radio Systems Corporation shall not be liable for any personal injuries or property damage as a result of not using the proper Pet Door template when installing a Pet Door.

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• Where can I get a replacement flap for my door?

  Replacement flaps can be purchased through our Customer Care Centre. To ensure we send you the proper flap we will need to ask some questions about your door. Please be near the door so that you can respond to these questions and call our Customer Care Centre.

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• I have an older model pet door and want to replace it with a different pet door.

  It can be difficult to find a pet door that will match your old one exactly. First, you'll need to measure the cutout hole in your door. Note that this is the cutout in the door, not the pet door frame. Next, pick a door that is closest in measurement. 

  You might need to cut the hole in your door a little bigger to accommodate a slightly larger new door. To replace it with a slightly smaller door instead, add additional pieces of wood to the inside of the hole.

  Contact our Customer Care Center for help with selecting and installing a new door.

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• How do you set the timer on the Microchip Petporte smart flap®?

  To set the timer, you need to set the unlock time and the lock time at the time when you want the door to lock and unlock. For example, if you want the door to unlock at 7:00, program the unlock time when it’s 7:00. If you want the door to lock at 20:00, program the lock time at 20:00.
  
  To set the open/unlock time

  1. Press the red and green button at the same time for 2 seconds. Both lights will flash and the door will beep.
  2. Select extended mode 7 by pressing the red button 7 times. The unit will beep each time you press the button. Wait until you hear the beep to press the button again each time.
  3. Press the red and green button at the same time. The green light will be on and the red one will be flashing.
  4. Press and release the green button.

  To set the close/lock time

  1. Press the red and green button at the same time for 2 seconds. Both lights will flash and the door will beep.
  2. Select extended mode 7 by pressing the red button 7 times. The unit will beep each time you press the button. Wait until you hear the beep to press the button again each time.
  3. Press the red and green button at the same time. The green light will be on and the red one will be flashing.
  4. Press and release the red button.

  Now set the unit into night mode by pressing and releasing the red button. The red light will stay on. The unit will now lock and unlock at the set times of days. Note the following about the timer.

  • The resolution of the timer is 10 minutes.
  • The timer will not work in battery mode. The timer will only work when the door is plugged in.
  • If you get a power cut, then you will need to reset the times again.
  • The timer mode takes over from the light level detector (i.e. it will no longer read the ambient light levels to decide if the unit should be locked or not)

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• Stray cats are getting in even though my Petporte smart flap® is working.

  Unfortunately, there are some very clever cats that can get their claws under the door and pull the door towards them and then climb in under the door.

  • Put a piece of cardboard over the see-through flap. Strays often won’t recognise this as a place to enter.
  • Keep food or water away from the Petporte. Food especially will encourage strays to come to the flap.

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• The green lock is not working for my Microchip Petporte Smart Flap.

  The green lock may be out of place or the spring connecting to the green lock may have been dislodged from the plastic teeth by a cat trying to force his way in. To check the lock and spring:

  • Remove the 4 cap covers and screws in each corner of the inside of your flap.
  • Check the green lock. The green lock is in the bottom left corner. Make sure the lock is in place.
  • Check the spring, a very fine piece of fuse wire. The spring is above 2 small teeth on the bottom of the green toggle. The spring is held into place by screw with a green washer on the right hand side of the main green lock. Make sure the spring is in place.
  • Check the green toggle and ball joint. The green toggle is the beak-shaped green piece that moves to allow the cat to enter after being scanned. The ball joint comes out of the top of the green toggle.

  The red lock should look like this:

  

  The green lock should look like this:

  

  The green lock should not look like this:

  

  If the spring or lock is not out of place, follow these steps to reset the door.

  1. Unplug the power.
  2. Take out the battery. 
  3. Press and hold the red button for 10-15 seconds. This will clear the circuit board.
  4. Plug the unit back in.
  5. Press and hold the green button for 30 seconds to restore the door to default settings.
  6. Put the battery back in. The door should now power on.

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• The Microchip Petporte smart flap will not scan my cat.
  • Make sure your cat’s chip is compatible with the Petporte. Use chip checker tool.
  • If your cat has a Bio Therm (temperature reading) chip, this is not compatible. These chips can sometimes stop working. Some examples of Bio Therm numbers include 985 140 000123456 and 985 141 000123456.
  • Your cat’s chip may be faulty. Virbec chips had a faulty batch in February 2012 with the prefix 90008800 - 90008800259208. These might come up as compatible on the chip checker, but if it is from the faulty batch, it will not work with the Petporte. You will need to get a new microchip for your cat.
  • The chip may have migrated to a different place in your cat’s body. It is normal for some microchips to move from the original position, between the cat’s shoulder blades, to another place inside your cat, possibly to the left or right side of your cat’s shoulders. This will not harm your cat. To tell if the chip has migrated, gently hold your cat near the door. Move different parts of your cat up to the door, starting near the your cat’s shoulders. If you have determined that the chip has moved, you have 2 options.
    1. Adjust the read range to the side where your cat’s microchip is. For example, if the chip has moved to your cat’s left side, set the microchip scanner to read your cat’s left side.
    2. If you have more than one cat, the above method will change the scanner side for all cats. For multi-cat homes, adjust the read range as follows. You will need someone to help you with this step.

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• The Microchip Petporte smart flap® will not turn on.
  • Is the scanner wire connected properly?
  • Is the cable plugged inside the unit correctly?

    

  • If you are using an extension lead, has the extension come loose at the connection?

  If the cables are all plugged in correctly, there may have been a power surge. To power down and then reset the door:

  1. Unplug the power.
  2. Take out the battery.
  3. Press and hold the red button for 10-15 seconds. This will clear the circuit board.
  4. Plug the unit back in.
  5. Press and hold the green button for 30 seconds to restore the door to default settings.
  6. Put the battery back in. The door should now power on.

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• The Microchip Petporte smart flap® will not work on battery.

  The door will only run on battery power if it is unplugged.

  The battery is meant to be a backup in case there is a power outage. Some functions will not work on battery-only mode, including night mode. In battery-only mode, the door goes to sleep to conserve battery life. It is not constantly scanning for your cat’s microchip, so your cat will need to tip the door to wake up the door and allow it to open.

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