For manuals & product support, start typing the name of your product here. You can also browse by category and product below.
Register your product so you get the most out of your warranty and so we can assist you better if you call in for phone support.
Follow the steps below to find the right door for your dog or cat. Have multiple pets who will use the door? Choose a door sized for your largest pet.
You can find the dimensions for your door in your product manual and on product pages for individual doors in our online store.
Always use the Pet Door cutting template included in the package before cutting an opening in your door or wall. Radio Systems Corporation shall not be liable for any personal injuries or property damage as a result of not using the proper Pet Door template when installing a Pet Door.
Your pet door has two major parts: the frame and the flap. The inner and outer parts of the frame fit together in the cutout to hold the flap in place. The flap is the part that covers the cut-out hole in the door, the part your pet goes through to use the door.
Please note that all measurements are approximate and prone to user error, so don't worry if you measure your door and your measurements aren't exactly the same as the dimensions given online or in your manual. Your door's dimensions will also change over time; doors expand and contract, and flaps may shrink or warp.
Outer Frame: The outer measurements of the door's frame.
Flap Opening: The measurement of the part of the door your pet goes through. This is not the measurement of the flap itself, but the space your pet has to go into. This is measured using the interior door frame.
Flap Size: The overall measurements of the door flap.
Cut-Out Size: The hole you cut in your door to install the door. After installation, you can get this measurement again by taking the pet door out.
Replacement flaps can be purchased through our Customer Care Centre. To ensure we send you the proper flap we will need to ask some questions about your door. Please be near the door so that you can respond to these questions and call our Customer Care Centre.
It can be difficult to find a pet door that will match your old one exactly. First, you'll need to measure the cutout hole in your door. Note that this is the cutout in the door, not the pet door frame. Next, pick a door that is closest in measurement.
You might need to cut the hole in your door a little bigger to accommodate a slightly larger new door. To replace it with a slightly smaller door instead, add additional pieces of wood to the inside of the hole.
Contact our Customer Care Center for help with selecting and installing a new door.
If your door has a fixing nut, loosen the fixing nut and adjust the flap to the desired size. Please call our Customer Care Centre to verify the correct flap for your door.
Your Microchip Petporte smart flap® will only work if your cat has been fitted with a microchip or you have a collar key.
At present, some older and non-standard microchips may not work with this cat flap. You can check to see if your cat’s embedded microchip will work by entering the microchip number in the box below and clicking the “check” button.
You will find your cat’s microchip number on your microchip registration form from your vet.
Please note that chips with 10 digits, lettered characters, and those starting with 977xxxxxxxxxxxx and 98514xxxxxxxxxx are not currently compatible with the cat flap.
It can be very concerning to find a lost pet and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Please contact your local authorities to understand what services are available in your area to help locate the owner.
To set the timer, you need to set the unlock time and the lock time at the time when you want the door to lock and unlock. For example, if you want the door to unlock at 7:00, program the unlock time when it’s 7:00. If you want the door to lock at 20:00, program the lock time at 20:00.
To set the open/unlock time
To set the close/lock time
Now set the unit into night mode by pressing and releasing the red button. The red light will stay on. The unit will now lock and unlock at the set times of days. Note the following about the timer.
If the cables are all plugged in correctly, there may have been a power surge. To power down and then reset the door:
The door will only run on battery power if it is unplugged.
The battery is meant to be a backup in case there is a power outage. Some functions will not work on battery-only mode, including night mode. In battery-only mode, the door goes to sleep to conserve battery life. It is not constantly scanning for your cat’s microchip, so your cat will need to tip the door to wake up the door and allow it to open.
The green lock may be out of place or the spring connecting to the green lock may have been dislodged from the plastic teeth by a cat trying to force his way in. To check the lock and spring:
The red lock should look like this:
The green lock should look like this:
The green lock should not look like this:
If the spring or lock is not out of place, follow these steps to reset the door.
Unfortunately, there are some very clever cats that can get their claws under the door and pull the door towards them and then climb in under the door.
When your cat comes in, he has to lower his head to enter the flap. This allows the magnet to rest on the tunnel , which activates the see saw inside the cat flap, which in turn allows the door to pass over the latch.
When testing the unit, touch the magnet to the outside edge of the tunnel. You should notice the magnet
being attracted to the central part. Push on the door and it should open. When you remove the magnet and push on the door, it should not open. Note that the latch does not drop down when the magnet goes onto the tunnel; the see saw drops and allows the flap to slide over the latch.
Programme a key
Delete a collar key
Press the ‘Manual ‘ and the ‘Learn’ button together for a couple of seconds. These buttons are located to the left of the circuit board on the flap. This will wipe out the previous memory.
The key activates from up to 20 centimeters away from the flap. While your cat is in this range, the latch will stay down to open the door, and when your cat is out of range, the latch will go into the up position and lock the cat flap.
You’ll need to power down and reset the circuit board.
When considering a pet patio panel, you first need to determine the kind of sliding glass door you have. You can easily install a patio pet panel door into both exposed and recessed doors. An exposed sliding glass door frame is visible and exposed in the interior and exterior wall. You can see the track the door slides into. A recessed frame is flush with or barely visible in the interior or exterior wall. You can't see the track the door slides into. If you have a recessed door, you will need a Patio Panel Kit (not included) to install your pet door. Contact the Customer Care Centre to purchase a Patio Panel Kit for Recessed Doors.
Worn on your pet’s collar, the Passport™ Key uses Radio Frequency Identification (RFID) technology by using a unique code to signal the Passport™ Intelligent Cat Flap or Passport™ Intelligent Dog Door to operate as programmed for your pet. The Passport™ Key does not require a battery to operate. One Passport™ Key is included, which you can program to operate with your door. The Passport™ Pet Doors can be programmed for up to 20 pets with additional Passport™ Key accessories (sold separately).
Checklist before Installing
Step 1: Assemble the Tunnels
Step 2: Determine the Pet Door Location
Step 3: Prepare the Wall
Step 4: Cut the Pet Door Opening
Step 5: Install the Pet Door
Passport™ Wall Entry Kit Tunnel Frame Guide
|Minimum Wall Thickness||Maximum Wall Thickness||Tunnel Frames Needed||Tunnel Position|
|95 mm||130 mm||Interior only (A-B)||Interior Tunnel in Inner Tunnel Slot|
|130 mm||149 mm||Interior only (A-B)||Interior Tunnel in Outer Tunnel Slot|
|149 mm||265 mm||Interior (A-B) and Exterior (C-D)||
Interior and Exterior Tunnel in Inner
|265 mm||284 mm||Interior (A-B) and Exterior (C-D)||
Interior Tunnel in Outer Tunnel Slot,
Exterior Tunnel in Inner Tunnel Slot
|284 mm||305 mm||Interior (A-B) and Exterior (C-D)||
Interior Tunnel and Exterior Tunnel in
Outer Tunnel Slot
Checklist before Installation
Before cutting any holes or installing your pet door, make sure that:
Installation Step 1: Determine the Pet Door Location
Installation Step 2: Prepare the Door
Installation Step 3: Cut the Pet Door Opening
Installation Step 4: Install the Pet Door
|Screw Length||Cut-Out Thickness||Trimming Instructions|
|88 mm screw||4 – 25 mm||Trim screw to door thickness + 56 mm|
|88 mm screw||25 – 38 mm||No trimming needed|
|100 mm screw||38 – 51 mm||No trimming needed|
Installation Step 5: Insert the Screws and Plugs
The Passport™ Pet Door fits in most standard doors and walls 2.5 - 5 cm thick. You can purchase the Passport™ Wall Entry Kit for walls or doors 9 cm - 30.5 cm thick. The Wall Entry Kit frames out the wall cut-out, giving your door installation a clean, smooth, finished look. You can purchase a Passport™ Wall Entry Kit online or from our Customer Care Centre (currently only available in Canada and Europe).
You can use the optional rechargeable lithium-ion battery as a backup in case of mains power loss or as the primary pet door power source (instead of the power adaptor).
Charging the Battery
For safety reasons, the lithium-ion battery is shipped not fully charged. Fully charge the battery before using it.
Installing the Battery
The Passport™ Rechargeable Battery fits it in the battery compartment on the right side of the interior frame.
Removing the Battery
If you don't hear 3 beeps after trying to program your Passport™ Key or microchip or the pet door gives you a message that says programming was unsuccessful, try the following troubleshooting steps.
|Light Color||Light Function||Sound||What This Means|
|Green||1 blink every 6 seconds||No sound||The door is receiving power from the adaptor or battery.|
|Red||2 blinks every 6 seconds||If the optional Low Battery Mode alert is on and the volume is on, you will hear a single beep.||If you’re using the rechargeable battery, this means the battery is low. You should plug the door into the adaptor and charge the battery.|
|Red||1 blink every 6 seconds||If the volume is on, you will hear a single beep.||There’s a problem with the door. Check the error message on the door’s LCD screen.|
If the door has an ongoing problem or if you have issues after turning off your door, you might need to reset your door. The reset button reboots your door while keeping your programmed settings.
The Reset Button is the small, pin-sized button located on the control panel above the USB connection. Use a small push pin or paper clip to push the Reset Button, then release it. After your door reboots, the startup screen will appear and then return to Main Menu.
When powered by the optional Passport™ Rechargeable Battery, Low Battery Mode lets you choose to set the door to open or locked when the battery charge runs low and shuts down. You can also set an optional audible alert to notify you when the battery is low. The default factory setting is off for the beep alert and locked for the flap if the battery shuts down.
When the Passport™ Pet Door enters Low Battery Mode, “ATTENTION” will appear on the LCD screen, and the LED light will blink red twice every 6 seconds.
The wireless card for the Passport™ Pet Door will let you connect your pet door to your computer or smart device for remote programming. We apologize for the delay in releasing this product and hope to have it available soon.
The pet door has been designed to stand up to the toughest pets, with up to 45 kg of push-through strength. Because of the way our electronic pet doors are designed, flaps aren't available separately and can't be replaced. In the unlikely event that your flap breaks, you will need to purchase and install a new pet door. We apologize for any inconvenience.
Merino Trading Co
Monday to Friday
08:00 - 20:00
09:00 - 19:00
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
The PetSafe® Microchip Cat Flap is designed to read the most common type of microchip FDX-B (15 digit). Use our Chip Checker to check for compatibility.
© 2023 Radio Systems Corporation All Rights Reserved. * Registered in the U.S. Patent and Trademark Office. Privacy Statement Cookies Policy