Support

FAQs

  • Can I rinse the filter with soap to use it again?
  • Do I need to use a filter with the fountain?
  • How do I clean the fountain?
  • How do I get my pets to drink from the fountain?
  • What are the filters made of?
  • How do the filters work?
  • Why do I need to replace the filters?
  • How often should I change the filter?
  • The adaptor is warm to the touch.
  • The fountain feels slimy.
  • The fountain is leaking.
  • The fountain is too loud.
  • The fountain stopped working.
  • The motor is not working.
  • The water’s not flowing as much as it used to.
  • There’s black dirt in the bowl.
back to top

Our Commitment to Customer Care

Contact Us Merino Trading Co
+57 3132613102

Monday to Friday
08:00 - 20:00

Saturday
09:00 - 19:00

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.