Support

Staywell® 300, 400, 500 Series Tunnel Extension

310WHITE

FAQs

  • How do I choose the right size pet door?
  • Where can I find the dimensions for my PetSafe® pet door?
  • What do the door dimension measurements mean?
  • I have an older model pet door and want to replace it with a different pet door.
  • The lock will not drop down when I put the collar key on the tunnel for the 400 Series Deluxe Magnetic 4-Way Locking Cat Flap.
  • How do I programme or delete my cat’s collar key for the 500 Series Deluxe Infra-Red Cat Flap?
  • How far away does my cat have to be for the key to activate the lock for the 500 Series Deluxe Infra-Red Cat Flap?
  • The door will not recognise the collar key for the 500 Series Deluxe Infra-Red Cat Flap.
back to top

Our Commitment to Customer Care

Contact Us +44 (0) 118 963 9924

Monday to Friday
08:30 - 17:00 GMT

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.