Worn on your pet’s collar, the Passport™ Key uses Radio Frequency Identification (RFID) technology by using a unique code to signal the Passport™ Intelligent Cat Flap or Passport™ Intelligent Dog Door to operate as programmed for your pet. The Passport™ Key does not require a battery to operate. One Passport™ Key is included, which you can program to operate with your door. The Passport™ Pet Doors can be programmed for up to 20 pets with additional Passport™ Key accessories (sold separately).Close
If you don't hear 3 beeps after trying to program your Passport™ Key or microchip or the pet door gives you a message that says programming was unsuccessful, try the following troubleshooting steps.
|Light Color||Light Function||Sound||What This Means|
|Green||1 blink every 6 seconds||No sound||The door is receiving power from the adaptor or battery.|
|Red||2 blinks every 6 seconds||If the optional Low Battery Mode alert is on and the volume is on, you will hear a single beep.||If you’re using the rechargeable battery, this means the battery is low. You should plug the door into the adaptor and charge the battery.|
|Red||1 blink every 6 seconds||If the volume is on, you will hear a single beep.||There’s a problem with the door. Check the error message on the door’s LCD screen.|
If the door has an ongoing problem or if you have issues after turning off your door, you might need to reset your door. The reset button reboots your door while keeping your programmed settings.
The Reset Button is the small, pin-sized button located on the control panel above the USB connection. Use a small push pin or paper clip to push the Reset Button, then release it. After your door reboots, the startup screen will appear and then return to Main Menu.Close
Your Microchip Petporte smart flap® will only work if your cat has been fitted with a microchip or you have a collar key.
At present, some older and non-standard microchips may not work with this cat flap. You can check to see if your cat’s embedded microchip will work by entering the microchip number in the box below and clicking the “check” button.
You will find your cat’s microchip number on your microchip registration form from your vet.
Please note that chips with 10 digits, lettered characters, and those starting with 977xxxxxxxxxxxx and 98514xxxxxxxxxx are not currently compatible with the cat flap.
When powered by the optional Passport™ Rechargeable Battery, Low Battery Mode lets you choose to set the door to open or locked when the battery charge runs low and shuts down. You can also set an optional audible alert to notify you when the battery is low. The default factory setting is off for the beep alert and locked for the flap if the battery shuts down.
When the Passport™ Pet Door enters Low Battery Mode, “ATTENTION” will appear on the LCD screen, and the LED light will blink red twice every 6 seconds.Close
0800 1818 2020
Monday to Friday
10:30 - 19:00
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
You're browsing our international site. Would you like to visit our US site?