Shipping Policy

Christmas Delivery Information:
• Last order date for delivery in time for Christmas is 14th of December.
• We cannot guarantee any orders will be delivered in time for Christmas if ordered after this date.

We want to ensure you get the right product at the right time for the right price.

Please notify PetSafe® Brand via phone or in writing of shortages or damage within 24 hours of receiving your shipment. Visit our Contact Us page for details

UK: 0800 046 1414
Rest of EU: 00800 1818 2020
Email: intlcc@petsafe.net

Shipping FAQs

What forms of payment do you accept?
We accept Visa, MasterCard, and PayPal. Note that your bill will say "Luzern-PetSafe."

How much is shipping?

What’s your return policy?
If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt of your order for a product price refund. Return shipping fees won't be refunded. Read our full return policy.

Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. You’ll also see the “Secured by Thawte” icon at the payment step, which means our site has passed the daily Thawte security scan.

Where do PetSafe ship from?
DSV Netherlands