Shipping Policy

We want to ensure you get the right product at the right time for the right price.

• Free Shipping - We offer free shipping via UPS/DPD on all petsafe.net orders over the value of €90
• Standard Shipping - For orders €90 or less, we ship via UPS/DPD with flat-rate pricing. For specific pricing details please
  see the FAQ section below.
• Processing/Delivery Time - All online orders are processed the following business day. Estimated day of delivery is 2–5 business
  days from your order date. Business days are defined as Monday-Friday, excluding holidays.

Please notify PetSafe® Brand via phone or in writing of shortages or damage within 24 hours of receiving your shipment. Visit our Contact Us page for details

UK: 0808 189 6130
Rest of EU: 00800 1818 2020
Email: intlcc@petsafe.net

Shipping FAQs

What forms of payment do you accept?
We accept Visa, MasterCard, and PayPal. Note that your bill will say "Luzern-PetSafe."

How much is shipping?

• €12.99 Standard Courier via UPS/DPD

What’s your return policy?
If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt of your order for a product price refund. Return shipping fees won't be refunded. Read our full return policy.

Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. You’ll also see the “Secured by Thawte” icon at the payment step, which means our site has passed the daily Thawte security scan.

Where do PetSafe ship from?
DSV Netherlands