Shipping Policy

Shipping update Jan 2021: Due to additional customs regulations on imports from the EU, all Ireland orders from December 31st will likely be delayed. Current orders are facing delays of approxinately 10-14 days. This is beyond our control, thank you for you patience during this time.

We want to ensure you get the right product at the right time for the right price. After your order has been confirmed, processed and shipped, you’ll receive an email with your delivery information and tracking number.

All online orders are processed the following business day. Add 1-3 business days to your shipping estimate for total estimated delivery time.

Please notify PetSafe® Brand via phone or in writing of shortages or damage within 24 hours of receiving your shipment. Visit our Contact Us page for details

UK: 0800 046 1414
Rest of EU: 00800 1818 2020

Shipping FAQs

What forms of payment do you accept?
We accept Visa, MasterCard, and PayPal. Note that your bill will say "Luzern-PetSafe."

How much is shipping?

What’s your return policy?
If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt of your order for a product price refund. Return shipping fees won't be refunded. Read our full return policy.

Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. You’ll also see the “Secured by Thawte” icon at the payment step, which means our site has passed the daily Thawte security scan.

Where do PetSafe ship from?
DSV Netherlands