Support

FAQs

  • How do I clean the fountain?
  • Do I need to use a filter with the fountain?
  • How often should I clean the fountain?
  • What are the filters made of?
  • How do the filters work?
  • How do I get my pets to drink from the fountain?
  • How often should I change the filter?
  • Why do I need to replace the filters?
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Installation & Setup

  • The fountain is leaking.
  • There’s black dirt in the bowl.
  • The fountain feels slimy.
  • The fountain is too loud.
  • The water’s not flowing as much as it used to.
  • The adaptor is warm to the touch.
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Our Commitment to Customer Care

Contact Us +44 (0) 118 963 9924

Monday to Friday
08:30 - 17:00 GMT

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.


Warranty Info

To get the most protection out of your warranty, register your product within 30 days.

By registering and keeping your receipt, you will enjoy the product's full warranty, and should you ever need to call our Customer Care Centre, we'll be able to help you faster.