Support

FAQs

  • How do I clean the fountain?
  • Do I need to use a filter with the fountain?
  • How often should I clean the fountain?
  • What are the filters made of?
  • How do the filters work?
  • How do I get my pets to drink from the fountain?
  • How often should I change the filter?
  • Why do I need to replace the filters?
back to top

Installation & Setup

  • The fountain is leaking.
  • There’s black dirt in the bowl.
  • The fountain feels slimy.
  • The fountain is too loud.
  • The water’s not flowing as much as it used to.
  • The adaptor is warm to the touch.
back to top

Our Commitment to Customer Care

Contact Us Hallmark S.A.
511 365 5659

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.