Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, your pet will probably get used to the fountain very quickly.
Here are a few tips to help encourage your pet to use the fountain.
The charcoal filter removes bad tastes and odours from the water and catches large particles and debris from re-circulating back into the water. The filters do not purify the water. Change them every 2-4 weeks, depending on how many pets use the fountain, to keep the fountain water fresh and clean.Close
The charcoal filter should be changed every 2 to 4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.Close
We recommend cleaning your fountain once a month or more often if you see too much hair, dirt or debris in the bowl. Fountains are top-rack dishwasher safe except for the pump.Close
These filters are similar to the ones used in fish tanks. They are safe to use with your pet's drinking water. The organic charcoal used in the filters is made of coconut shells.Close
The charcoal filter removes bad tastes and odors from the water and catches large particles and debris from re-circulating back into the water. Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.Close
+44 (0) 118 963 9924
Monday to Friday 08:30 - 17:00 GMT
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
You're browsing our international site. Would you like to visit our US site?