Remote Spray Trainer

FAQs

• Does the spray need to hit the dog’s nose?

  No. The spray is very fine and simply creates a mist in the region of the snout.

  Close
• General training tips
  • Eliminate one misbehaviour or teach one obedience command at a time. If you move too fast with training, your pet may become confused.
  • Be consistent. Communicate with your pet using the remote trainer every time he misbehaves.
  • Unless you can supervise him, it is recommended that you restrict your pet from situations in which he has a history of misbehaving. However, setting up a situation as a training session can dramatically improve your chances of success.
  • If your pet reacts to the tones by hiding or acting fearful, redirect his attention to a simple and appropriate behavior, such as the sit command.
  • Pets should be at least 6 months old before using the Trainer.
  • Only let responsible family members use the Trainer. It is not a toy.
  • Other pets in hearing range will be affected by the training tones. Therefore, training sessions should be conducted out of hearing range of other pets.
  • Never use the Remote Trainer to correct or eliminate any form of aggressive behaviour. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.

  Close
• My collar is not responding to the transmitter.
  • If the collar takes batteries, try replacing the batteries.
  • If the collar is rechargeable - ensure the collar is fully charged and is making a good connection with the power cord when charging.
  • Verify the collar has been turned on.
  • Occasionally, the collar and transmitter need to be synchronised. Check your manual for instructions on synchronising for your specific product.
  • If it is still not responding, please contact our Customer Care Centre.

  Close
• My spray product does not spray anymore.
  1. Make sure the unit is turned on.
  2. Be sure that the collar and remote are correctly charged and/or have batteries with enough charge.
  3. Make sure there is enough spray in the collar.
  4. If your collar is equipped with a counter (Spray Trainer), check if it needs to be reset.
  5. If you have not used the system for a longer period, sometimes the spray can dry in the outlet valve. To resolve this, hold the collar under warm water (max. 35-40 degrees Celsius) for a few minutes. This should make the spray fluid again. Dry thoroughly afterwards.
  6. Sometimes air can get trapped in the collar, which will impede the spray to make enough pressure to come out, or the air can be blocking the outlet valve. To remove trapped air:
     • Empty the collar of all spray by pressing down into the spray inlet-valve (where you would normally fill it) with a small screwdriver or old pen. Keep your face away from the spray and watch for the small black washer, as it can sometimes fall out.
     • All of the spray should now come out. Continue to press until empty. It should take 5-15 seconds to release any air blocked inside.
     • Give the collar a couple of taps on a hard surface to mix everything. Press again with a small screwdriver in case there is anything left.
     • Refill the collar. Turn it on and test again.
     • For the SSSCat™ Spray Deterrent Kit: Turn the unit off. Remove the motion detector from the refill can. Turn on the device. Wait 30 seconds. Pass your hand in front of the device. If you hear a click, put the motion detector back in the can. Then if it still won’t work, contact the Customer Care Centre for a replacement.

  Close