Staywell® 300, 400, 500 Series Tunnel Extension

FAQs

• How do I choose the right size pet door?

  Follow the steps below to find the right door for your dog or cat. Have multiple pets who will use the door? Choose a door sized for your largest pet.

  

  

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• Where can I find the dimensions for my PetSafe® pet door?

  You can find the dimensions for your door in your product manual and on product pages for individual doors in our online store.

  Always use the Pet Door cutting template included in the package before cutting an opening in your door or wall. Radio Systems Corporation shall not be liable for any personal injuries or property damage as a result of not using the proper Pet Door template when installing a Pet Door.

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• What do the door dimension measurements mean?

  Your pet door has two major parts: the frame and the flap. The inner and outer parts of the frame fit together in the cutout to hold the flap in place. The flap is the part that covers the cut-out hole in the door, the part your pet goes through to use the door.

  Please note that all measurements are approximate and prone to user error, so don't worry if you measure your door and your measurements aren't exactly the same as the dimensions given online or in your manual. Your door's dimensions will also change over time; doors expand and contract, and flaps may shrink or warp.

  Outer Frame: The outer measurements of the door's frame.

  Flap Opening: The measurement of the part of the door your pet goes through. This is not the measurement of the flap itself, but the space your pet has to go into. This is measured using the interior door frame.

  Flap Size: The overall measurements of the door flap.

  Cut-Out Size: The hole you cut in your door to install the door. After installation, you can get this measurement again by taking the pet door out.

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• I have an older model pet door and want to replace it with a different pet door.

  It can be difficult to find a pet door that will match your old one exactly. First, you'll need to measure the cutout hole in your door. Note that this is the cutout in the door, not the pet door frame. Next, pick a door that is closest in measurement. 

  You might need to cut the hole in your door a little bigger to accommodate a slightly larger new door. To replace it with a slightly smaller door instead, add additional pieces of wood to the inside of the hole.

  Contact our Customer Care Center for help with selecting and installing a new door.

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• The lock will not drop down when I put the collar key on the tunnel for the 400 Series Deluxe Magnetic 4-Way Locking Cat Flap.

  When your cat comes in, he has to lower his head to enter the flap. This allows the magnet to rest on the tunnel , which activates the see saw inside the cat flap, which in turn allows the door to pass over the latch.

  When testing the unit, touch the magnet to the outside edge of the tunnel. You should notice the magnet
  being attracted to the central part. Push on the door and it should open. When you remove the magnet and push on the door, it should not open. Note that the latch does not drop down when the magnet goes onto the tunnel; the see saw drops and allows the flap to slide over the latch.

  

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• How do I programme or delete my cat’s collar key for the 500 Series Deluxe Infra-Red Cat Flap?

  Programme a key

  1. Install 4 AA batteries into the cat flap.
  2. Install batteries in the key.
  3. To the left of the circuit board on the flap, there are two buttons, ‘Manual’ and a ‘Learn’ button. Press the ‘Learn’ button and hold the key up to the door. The LED light on the cat flap should start to flash green. The key is now programmed. 
  4. Repeat the steps above to programme more than one collar key.

  Delete a collar key

  Press the ‘Manual ‘ and the ‘Learn’ button together for a couple of seconds. These buttons are located to the left of the circuit board on the flap. This will wipe out the previous memory.

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• How far away does my cat have to be for the key to activate the lock for the 500 Series Deluxe Infra-Red Cat Flap?

  The key activates from up to 20 centimeters away from the flap. While your cat is in this range, the latch will stay down to open the door, and when your cat is out of range, the latch will go into the up position and lock the cat flap.

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• The door will not recognise the collar key for the 500 Series Deluxe Infra-Red Cat Flap.

  You’ll need to power down and reset the circuit board.

  1. Take the batteries out for at least 30 minutes. This will clear the circuit board memory.
  2. Put the batteries back in. The red LED light should flash.
  3. Hold the key up to the flap. The cat flap will then make a high pitched beep, which means the key has been programmed in.
  4. When you hold the key up to the cat flap again, the latch should drop down and you should be able to push on the flap to open it. When you take the key away, the door should lock.

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