Support

FAQs

  • Microchip Compatibility Checker
  • How do I choose the right size pet door?
  • Where can I find the dimensions for my PetSafe® pet door?
  • What do the door dimension measurements mean?
  • Where can I get a replacement flap for my door?
  • How do you set the timer on the Microchip Petporte smart flap®?
  • How do I adjust the read range on the Microchip Petporte Smart Flap?
  • Stray cats are getting in even though my Petporte smart flap® is working.
  • The Microchip Petporte smart flap will not scan my cat.
  • The Microchip Petporte smart flap® will not turn on.
  • The Microchip Petporte smart flap® will not work on battery.
  • The green lock is not working for my Microchip Petporte Smart Flap.
  • Installing the Petporte smart flap® Microchip Cat Flap (EU/AU/NZ)
  • Introducting the Petporte smart flap® Microchip Cat Flap (EU)
  • Petporte smart flap® Microchip Cat Flap TV Interviews (EU)
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Our Commitment to Customer Care

Contact Us 800-457-3911

Monday to Friday
08:00 - 20:00

Saturday
09:00 - 17:00

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.