If there is a white chalky substance in the Pet Fountain, your Pet Fountain may have a mineral deposit build-up from hard water. To remove these deposits, clean the Pet Fountain parts with 80% water, 20% vinegar solution. Rinse all parts thoroughly afterwards. Use filtered or purified water instead of hard tap water to prevent this.Close
Sometimes water around the fountain is caused by pets drinking. Some pets are prone to spilling. Watch your pet when he drinks to see if this is the cause. If it is, you can purchase a fountain mat or other water-resistant mat to place under the fountain.
This black stuff is loose charcoal from the filter and is completely harmless for your pet to drink. The charcoal filter is made of organic coconut shells. Rinse the filter in cold water before placing it in the fountain to prevent this. Some filters may shed more charcoal than others due to differing consistency of charcoal in each batch of filters, so don't be surprised if some filters leave behind more charcoal dust than others.Close
+44 (0) 118 963 9924
Monday to Friday
08:30 - 17:00 GMT
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
You're browsing our international site. Would you like to visit our US site?