Innotek® No-Bark Collar

FAQs

• Will this product work for my dog?

  Having trouble with this product? Let us help! Our Customer Care team would be happy to help you solve any issues or answer any questions you have. We're committed to finding the right barking solution for you and your dog.

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• Can I attach a lead to the bark control collar?

  No. A lead can result in putting more pressure on receiver and pulling too tightly against your pet's neck. Attach a lead to a separate, non-metallic collar, making sure the extra collar does not put pressure on the contact points.

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• Is the bark control collar safe and humane?

  Yes. The bark control collar is designed to get your dog's attention and interrupt their barking pattern, not to punish him or her. It is a device that helps you communicate to your dog when it is not okay to bark. However, the initial static stimulation may startle your dog. Please read and follow the operating instructions for your collar.

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• I have multiple dogs. Which device is best?

  If all of your dogs bark, an ultrasonic device can be heard by all dogs and will deter barking for all of them. If some of your dogs bark and others don’t, a collar with spray stimulation, static stimulation, or vibration stimulation will only correct the problem barkers. 

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• I have installed a new battery or charged the components, and the collar does not react.
  • Be sure that the collar is correctly charged and/or has batteries with enough charge.
  • Remove the collar from your dog. Remove the battery from the collar. Try to get the collar to give a stimulation by moving the collar’s contact points or receiver across a rough surface. You might need to make a sound near the collar while rubbing it on the surface. You should see a light come on; this means the collar is activating. Replace the battery and retry the system. If no light comes on during testing or the collar still won’t work, contact our Customer Care Centre.

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• Is it possible for my dog to learn not to bark only when wearing the collar?

  Yes, it is possible. The bark control collar effectively and humanely stops most barking when it is worn by a dog. It should only be worn whenever you don't want your dog to bark. Your dog's reaction to the collar in terms of their barking will depend on your usage of the collar and the temperament of your dog. A bark collar helps you communicate to your dog when it is okay to bark and when it is not. Some dogs will become trained quickly and will not need the collar long term. Other dogs associate not barking with the collar and will only control their barking when they have the collar on. For best results, use the collar when you do not want your dog to bark at all and remove it during times when barking is appropriate or wanted.

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• My dog is not responding to the collar.
  • Make sure the collar is turned on.
  • Check batteries or check battery charge of collar
  • Ensure proper collar fit. Place the receiver on dog's neck close to the ears. Fit should be snug, allowing 1 finger to fit between the end of the contact point and the dog's neck.
  • Make sure the collar is set to the right stimulation level or mode.
  • Increase the stimulation level if the collar can be manually set.
  • Your dog may have become used to the stimulation. Stop using the collar for a few weeks.
  • If your dog is not responding but the collar is working, repeat training. Some dogs benefit from an occasional reminder lesson. Make sure your dog understands what is expected from him.
  • Try a collar with a different stimulation type or a higher range of stimulation.
  • If you have a very small dog (Chihuahua, Yorkshire terrier, teacup breed, etc.), sometimes the collar will not pick up the bark. Tiny dogs often have high-pitched barks that are mostly formed in the mouth instead of by the vocal cords. It can be difficult for a bark collar to detect this kind of bark.

  For collars with static stimulation:

  • Check the stimulation on the collar with the test light tool.
  • Make sure the contact probes are making skin contact. This is where the static stimulation is delivered.
  • Trim your dog's fur where the contact points touch the neck. Do not shave your dog’s fur.
  • Purchase long contact points or use the ones included with your system if applicable.

  For collars with spray stimulation:

  • Make sure there is enough spray in the collar.

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• The collar will not activate.
  • Make sure you’ve pressed the on/off button firmly for a few seconds.
  • Ensure that the battery is good and is properly installed. Replace the battery if necessary.
  • Ensure proper collar fit. Allow 1 finger to slide under strap at back of dog's neck and unit fit snugly against the middle of the dog's throat.
  • If the collar is still not activating, your collar may have a more complex issue. Please contact our Customer Care Centre.

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• The collar won’t turn on or off when I press the button.

  Press the power button firmly for a few seconds.

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• Will another dog's bark set off the bark control collar?

  Only PetSafe® bark control collars with our patented Perfect Bark™ dual detection technology will not be set off by another dog's bark. These collars hear and feel the bark of the dog wearing the collar so that it is only activated by the bark from the dog wearing the collar. The unit contains a microphone that hears the bark and vibration detection that feels the vocal cords when the bark is made. If the collar doesn't experience both of these sensations at the same time, the collar won't issue a stimulation. So multiple dogs can each wear bark collars and you don't have to worry about your dog getting corrected unnecessarily. Available on selected products.

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• Will my dog stop barking completely?

  The bark control collar effectively and humanely stops most barking when it is worn by a dog. It should only be worn whenever you don't want your dog to bark. Your dog's reaction to the collar in terms of their barking will depend on your usage of the collar and the temperament of your dog. A bark collar helps you communicate to your dog when it is okay to bark and when it is not. Some dogs will be trained quickly and as a result may not need to wear the collar long term. Other dogs associate not barking with the collar and will only control their barking when they have the collar on.

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