We do not recommend any of our products be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.Close
Typical range is 65-75% of the maximum range due to terrain, weather, buildings, cables, hills/valleys, power lines, etc. If you are in a high-influence area, for example near big radio-emitters or high-power-lines, this can reduce greatly the range. The same can happen if you are on the top of a hill while your dog is in the valley, or vice versa.
If you are experiencing less than 50% range or if these environmental factors have been eliminated:
Your pet should be at least 6 months old and be able to recognise basic obedience commands such as ‘sit’ and ‘stay’.Close
While the static stimulation is unpleasant, it is harmless to your pet. Electronic training devices require interaction and training from the owner to achieve the desired results.Close
This very rare incident occurs when the collar is worn longer than designed. We recommend it not be worn more than 12 hours per day. Please discontinue using the collar until the affected area has healed and consult a veterinarian if necessary. This situation is not limited to static stimulation collars; it can happen with any collar your pet wears for too long.Close
For collars with static stimulation
For collars with spray stimulation
Make sure there is enough spray in the collar.Close
Probably not, but it depends on how well your dog listens to your commands without the collar on. He may need to wear the collar from time to time for reinforcement.Close
Once you have correctly placed the receiver collar on your pet (see your manual or read How do I fit the collar?), it is time to find the stimulation level that is best for him. This is called the Recognition Level. At the right recognition level, you will notice only a slight change in your pet's behavior, such as looking around in curiosity, scratching at his collar, or flicking his ears. Follow these steps to find your pet's Recognition Level.
We don't recommend using your harness with a retractable lead. With a retractable lead, your dog is rewarded with additional room on the lead when he pulls ahead. You want your dog to learn to not pull ahead. In addition, a retractable lead will always apply a slight constant pressure, teaching your dog it is okay to continue pulling.Close
1800 814 302 (Republic of Ireland)
0800 046 1414 (Northern Ireland)
Monday to Friday
08:30 - 17:00
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.