Support

FAQs

  • What are the feeder components?
  • What do the icons and buttons mean?
  • Does the feeder have to use batteries?
  • The 5-Button Navigation is locked or the buttons don't work.
  • The feeder is dispensing extra meals.
  • The feeder is dispensing food too slowly.
  • The feeder isn't dispensing meals at the right time.
  • The feeder isn't dispensing the right meal sizes or any food at all.
  • The hopper or lid is not fitting properly.
  • The LCD screen is displaying Error Screen F01.
  • The LCD screen is displaying Error Screen F02.
back to top

Our Commitment to Customer Care

Contact Us Mers Dogs
+55 1 054 8394

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.