For manuals & product support, start typing the name of your product here. You can also browse by category and product below.
Once you have correctly placed the receiver collar on your pet (see your manual or read How do I fit the collar?), it is time to find the stimulation level that is best for him. This is called the Recognition Level. At the right recognition level, you will notice only a slight change in your pet's behavior, such as looking around in curiosity, scratching at his collar, or flicking his ears. Follow these steps to find your pet's Recognition Level.
Your pet should be at least 6 months old and be able to recognise basic obedience commands such as ‘sit’ and ‘stay’.
We do not recommend any of our products be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.
Probably not, but it depends on how well your dog listens to your commands without the collar on. He may need to wear the collar from time to time for reinforcement.
For collars with static stimulation
For collars with spray stimulation
Make sure there is enough spray in the collar.
Typical range is 65-75% of the maximum range due to terrain, weather, buildings, cables, hills/valleys, power lines, etc. If you are in a high-influence area, for example near big radio-emitters or high-power-lines, this can reduce greatly the range. The same can happen if you are on the top of a hill while your dog is in the valley, or vice versa.
If you are experiencing less than 50% range or if these environmental factors have been eliminated:
It can be very concerning to find a lost pet and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Please contact your local authorities to understand what services are available in your area to help locate the owner.
While the static stimulation is unpleasant, it is harmless to your pet. Electronic training devices require interaction and training from the owner to achieve the desired results.
This very rare incident occurs when the collar is worn longer than designed. We recommend it not be worn more than 12 hours per day. Please discontinue using the collar until the affected area has healed and consult a veterinarian if necessary. This situation is not limited to static stimulation collars; it can happen with any collar your pet wears for too long.
No. The spray is very fine and simply creates a mist in the region of the snout.
The spray is not harmful. The burst of spray distracts or interrupts your dog's pattern of behaviour. Spray is available in citronella scent or unscented refill cans. Some dogs find one scent to be slightly more unpleasant than another and this can make fast training at times or you, as the owner, may have a preference. Regardless of the scent, the spray dissipates quickly and is safe for humans and pets.
Gently clean around the spray nozzle with a damp cloth and dry thoroughly.
0800 543 054
Monday to Friday
10:30 - 19:00
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
You're browsing our international site. Would you like to visit our US site?