It can be very concerning to find a lost pet and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Please contact your local authorities to understand what services are available in your area to help locate the owner.
Important: Proper fit and placement of your Receiver Collar is necessary for effective operation. The Contact Points must have direct contact with your pet’s skin on the underside of his neck.
CAUTION: Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
Avoid leaving the collar on the dog for more than 12 hours per day.
When possible reposition the collar on the pet’s neck every 1 to 2 hours.
Check the fit to prevent excessive pressure; follow the instructions in this manual.
Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.
When using a separate collar for a lead, don’t put pressure on the electronic collar.
Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
Examine the contact area daily for signs of a rash or a sore.
If a rash or sore is found, discontinue use of the collar until the skin has healed.
If the condition persists beyond 48 hours, see your veterinarian.
These steps will help keep your pet safe and comfortable. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed. You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection.
To ensure a proper fit, please follow these steps:
Using the edge of the Test Light Tool, turn the battery door to the OFF position.
Start with your pet standing comfortably.
Place the Receiver collar on your pet so that the PetSafe® logo is facing your pet’s chin. Center the Contact Points underneath your pet’s neck, touching the skin. If your pet has a long or thick coat then it may be necessary to trim the hair around the Contact Points to make sure that contact is consistent.
Note: The Receiver Collar comes with Short Contact Points. Long Contact Points are available.
Adjust the tightness of the Receiver Collar to fit your pet’s neck. Check the tightness of the Receiver Collar by inserting one finger between the end of a Contact Point and your pet’s neck. The fit should be snug but not constricting.
Allow your pet to wear the Receiver Collar for several minutes then recheck the fit. Check the fi t again as your pet becomes more comfortable with the Receiver Collar. 6. Once you are satisfied with the fit of the Receiver Collar then you may trim any excess collar strap as follows:
Mark the desired length of the Receiver Collar with a pen. Allow for growth if your pet is young or grows a thick winter coat.
Remove the Receiver Collar from your pet and cut off the excess.
Before placing the Receiver Collar back onto your pet, seal the edge of the cut collar by applying a flame along the frayed edge.
Once you have correctly placed the receiver collar on your pet (see your manual or read How do I fit the collar?), it is time to find the stimulation level that is best for him. This is called the Recognition Level. At the right recognition level, you will notice only a slight change in your pet's behavior, such as looking around in curiosity, scratching at his collar, or flicking his ears. Follow these steps to find your pet's Recognition Level.
Make sure the collar is delivering static stimulation by using the test light tool. If the test light tool doesn’t light up, see The test light does not come on when I press a button on the remote.
Starting at the lowest level of stimulation, press the stimulation button continuously for 1 to 2 seconds.
If your pet shows no reaction, repeat the stimulation level several times before moving up to the next stimulation level and repeating step 1.
YOUR PET SHOULD NOT VOCALISE OR PANIC WHEN RECEIVING STIMULATION. If this happens, the stimulation level is too high. Go back to a lower stimulation level and repeat the process.
Move up through the stimulation levels until your pet reliably responds to the stimulation but does not vocalize or panic.
If you have tried the highest level of stimulation and your pet continues to show no response, check the fit of the collar or trim your pet’s fur where the contact points touch skin (read more about collar fit). Then go back to step 1 and repeat the process.
If the stimulation is working but your dog is not responding, follow the steps under My dog is not responding to the remote trainer. If after completing all of these steps your dog still does not indicate he is feeling the stimulation, please contact our Customer Care Centre.
Eliminate one misbehaviour or teach one obedience command at a time. If you move too fast with training, your pet may become confused.
Be consistent. Communicate with your pet using the remote trainer every time he misbehaves.
Unless you can supervise him, it is recommended that you restrict your pet from situations in which he has a history of misbehaving. However, setting up a situation as a training session can dramatically improve your chances of success.
If your pet reacts to the tones by hiding or acting fearful, redirect his attention to a simple and appropriate behavior, such as the sit command.
Pets should be at least 6 months old before using the Trainer.
Only let responsible family members use the Trainer. It is not a toy.
Other pets in hearing range will be affected by the training tones. Therefore, training sessions should be conducted out of hearing range of other pets.
Never use the Remote Trainer to correct or eliminate any form of aggressive behaviour. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.