Support

FAQs

  • Can I rinse the filter with soap to use it again?
  • Do I need to use a filter with the fountain?
  • How do I clean the fountain?
  • How do I get my pets to drink from the fountain?
  • How often should I change the filter?
  • What are the filters made of?
  • The adaptor is warm to the touch.
  • The fountain feels slimy.
  • The fountain is leaking.
  • The fountain is too loud.
  • The fountain stopped working.
  • The motor is not working.
  • The water’s not flowing as much as it used to.
  • There’s black dirt in the bowl.
  • How do I set up the fountain?
  • How do the filters work?
  • How often should I clean the fountain?
  • What are the benefits of Drinkwell® fountains?
  • Which replacement filter should I use?
  • Why do I need to replace the filters?
  • Drinkwell® Pet Fountains - TV Advert
  • Drinkwell® Pet Fountains - TV Interview
  • Drinkwell® Pet Fountains (EU/AU/NZ/JP)
  • Drinkwell® 360 Plastic Pet Fountain (AU/NZ)
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Contact Us 0800 1818 2020

Monday to Friday
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Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.