Support

Drinkwell® Platinum Pet Fountain

D2-EU-45 view all SKUs

Downloads

FAQs

  • Can I rinse the filter with soap to use it again?
  • Do I need to use a filter with the fountain?
  • How do I clean the fountain?
  • How do I get my pets to drink from the fountain?
  • How do the filters work?
  • How often should I change the filter?
  • The adaptor is warm to the touch.
  • The fountain feels slimy.
  • The fountain is leaking.
  • The fountain is too loud.
  • The fountain stopped working.
  • The motor is not working.
  • The water’s not flowing as much as it used to.
  • There’s black dirt in the bowl.
  • Why do I need to replace the filters?
  • How do I set up the fountain?
  • How often should I clean the fountain?
  • What are the benefits of Drinkwell® fountains?
  • What are the filters made of?
  • Which replacement filter should I use?
back to top

Our Commitment to Customer Care

Contact Us +44 (0) 118 963 9924

Monday to Friday 08:30 - 17:00 GMT

Need help with your product?

Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.